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Im going to Mexico and want to know how to stop unexpected charges.

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Anonymous
Not applicable

on ‎07-10-2016 10:52

on ‎07-10-2016 10:52

Rang O2 no bloody help tried on line no assistant available for online advice. I just need to know how to stop internet charges as I have wifi where Im going.  Alos how much to ring to GB

 

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MI5
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on ‎07-10-2016 11:04

on ‎07-10-2016 11:04

Turn off mobile data completely on your phone.
If you use Tugo over wifi it will be free to call UK numbers, otherwise the charges can be found here http://www.o2.co.uk/international/internationalhub
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152242 Posts
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Registered:

on ‎07-10-2016 11:04

on ‎07-10-2016 11:04

Turn off mobile data completely on your phone.
If you use Tugo over wifi it will be free to call UK numbers, otherwise the charges can be found here http://www.o2.co.uk/international/internationalhub
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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gmarkj
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‎07-10-2016 11:07 - edited ‎07-10-2016 11:09

‎07-10-2016 11:07 - edited ‎07-10-2016 11:09

See the link below for charges for calls/texts/data:
http://www.o2.co.uk/o2travelupdate
What type of phone do you have (android, MS, ios)?
o2 have an app called Tu which allows you to use your normal monthly allowances over WiFi.
Best bet is to turn your phone onto airplane mode, probably as you are getting on the actual plane, then turn WiFi back on ONLY.
This should avoid charges for using anything while abroad.

 

 

Edit - beaten to it again!

Also, try this link to get the charges for Mexico... 

http://international.o2.co.uk/internationaltariffs/travelling_abroad

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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