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Billing Discrepancy

vanessaraluca96
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

I hope this email finds you well. I am writing to address a billing discrepancy that I have noticed in my recent invoice for the mobile number ************. Upon reviewing the charges, I observed that the total amount due is significantly higher than what I anticipated, specifically regarding the device plan and associated phone costs.

After careful examination of my plan and the charges outlined in the invoice, it seems that the combined cost for my device plan and phone should approximately amount to £68. However, the invoice reflects a total of £86, which indicates an overcharge of £18.

I would appreciate it if you could kindly investigate this matter and provide me with a breakdown of the charges for clarification. Additionally, if there have been any changes to my plan or unexpected fees applied, I would appreciate an explanation to better understand the discrepancy.

As a loyal customer of O2, I value transparency and accuracy in billing, and I trust that this matter will be resolved promptly and satisfactorily.

Please let me know if you require any further information from my end to expedite the resolution process. I look forward to your prompt response and a swift resolution to this matter.

Thank you for your attention to this concern.

Warm regards,

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

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MI5
Level 94: Supreme
  • 146101 Posts
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Registered:

@vanessaraluca96 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

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I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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