Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Pay Monthly

Reply
Level 1: Joiner
Posts: 1
Registered: ‎24-12-2018
Accepted Solution

I need to talk to someone at O2

They are saying having paid but left me account 5 days ago
Posts: 88,259
Topics: 532
Solutions: 11,435
Registered: ‎04-04-2012

Re: I need to talk to someone at O2

@Doreen 

All ways to contact here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 72,798
Topics: 686
Registered: ‎14-01-2013

Re: I need to talk to someone at O2

@Doreen

If you left 5 days ago, the payment was probably the outstanding amount on your final bill wink

*The Game Is On*


Level 63: Greatness Assured
Posts: 12,587
Registered: ‎31-03-2010

Re: I need to talk to someone at O2

@Doreen This is not O2. This is a customer community. We have no access to anyone else's account. You need to speak to customer service.

I DO NOT WORK FOR O2

Anonymous
Posts: 0

Re: I need to talk to someone at O2

@Doreen did you cancel your contract properly? Please read this guide 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Posts: 70,227
Topics: 547
Solutions: 3,427
Registered: ‎04-01-2009

Re: I need to talk to someone at O2

I think the OP means the payment left their account five days ago. So yes, need to call them @Doreen

Highlighted
Community Manager
Posts: 5,404
Registered: ‎18-04-2018

Re: I need to talk to someone at O2

Hi @Doreen, and welcome to the forum Wave I was wondering if you got a chance to find out more about this since you last posted? 

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature