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Level 1: Joiner
Doreen
Posts: 1
Registered: ‎24-12-2018
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I need to talk to someone at O2

on ‎24-12-2018 14:42

They are saying having paid but left me account 5 days ago
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MI5
Posts: 114,115
Topics: 569
Solutions: 15,372
Registered: ‎04-04-2012

Re: I need to talk to someone at O2

on ‎24-12-2018 14:46

@Doreen 

All ways to contact here http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Cleoriff
Posts: 97,083
Topics: 757
Registered: ‎14-01-2013

Re: I need to talk to someone at O2

on ‎24-12-2018 14:55

@Doreen

If you left 5 days ago, the payment was probably the outstanding amount on your final bill wink

*The Game Is On*

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Level 69: Guiding Light
Bambino
Posts: 16,533
Registered: ‎31-03-2010

Re: I need to talk to someone at O2

on ‎24-12-2018 15:10

@Doreen This is not O2. This is a customer community. We have no access to anyone else's account. You need to speak to customer service.

I DO NOT WORK FOR O2



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Anonymous
Posts: 0

Re: I need to talk to someone at O2

on ‎24-12-2018 18:50

@Doreen did you cancel your contract properly? Please read this guide 

 

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

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jonsie
Posts: 83,201
Topics: 577
Solutions: 4,091
Registered: ‎04-01-2009

Re: I need to talk to someone at O2

on ‎24-12-2018 18:57

I think the OP means the payment left their account five days ago. So yes, need to call them @Doreen

THIS IS NOT CUSTOMER SERVICE AND WE CAN'T ACCESS ACCOUNTS

The smallest good deed is better than the greatest intention

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EmilieT
Posts: 5,427
Registered: ‎18-04-2018

Re: I need to talk to someone at O2

on ‎27-12-2018 10:29

Hi @Doreen, and welcome to the forum Wave I was wondering if you got a chance to find out more about this since you last posted? 

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
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