I have cancelled my contract but was not sent my pac code

[Anonymous]

I was told the code would be sent in a text but have not got it.

I dont want to wait in another queue for a further half hour to be told another lie.

[sheepdog]

Given that it's the weekend, you might want to hang around till monday especially as the network outage affected a number of people. Perhaps there's a backlog?

[Anonymous]

I have found a much better deal with a reliable network for much less money so will cancel all 8 contracts and save £140+ in the process

[Liquid]

Brilliant:) who is it with may I ask? If its better than my current I may move

[Anonymous]

Virgin
I get a £5 discount as I already use them and get free insurance.
The cost was already cheaper than Ofail for a better version of the same phone with more minutes etc so that will do me great.

[Bambino]

Have you worked out how much it's going to cost you to cancel eight contracts?

[Anonymous]

It wont cost me a penny to cancel the 8 contracts as they are all due or overdue renewal.

I was going to renew them all but due to the poor service I am now leaving Ofail

[Anonymous]

now another kick in the teeth from Ofail, got through after trying for over 2 hours to be told they are updating their systems and to call back after 10am tomorrow.

[Bambino]

You still have to give 30 day's notice to cancel, so it's going to cost at least one month's tariff for each contract. When you find your fault-free network provider, let us know so we can all switch.

[Anonymous]

Yes I will have to pay for a months tarrif when I leave but with the savings from the new provider I will be in pocket after 2 months.
Its well worth paying a month to leave anyway as the service is terrible.

[Bambino]

Won't that be a month's tariff x 8? Your choice entirely, but maybe you ought to take a look at the Virgin Mobile forum and see how good their customer service is. I don't think you'll find it's any different in the long run.