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Amazon prime still being charged

Dino1968
Level 4: Observant
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HI Last month I cancelled the amazon prime which came for 3 months free when I renewed my contract. Checking my most recent bill from o2 im still being charged for May through June £8.99 for Prime - I checked amazon and I am  no longer prime member have not been since it expired. o2 should not be charging me for this. Any ideas how I can fix this? Im out of the country at the moment so cant call CS

 

many thanks Dino

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MI5
Level 94: Supreme
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@Dino1968 

You can reach the Payment Management team on +44 800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can call for free using Skype Guide: A Guide to Skype 

Or a free call from your O2 mobile Guide: How to find help & contact O2 

Guide: Adding and removing O2 Extras  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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