cancel
Showing results for 
Search instead for 
Did you mean: 

Please O2 let me cancel

TimPrit
Level 1: Joiner
  • 2 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I've made a total of 5 calls to the o2 cancellation phone line, had 2 promises (repeated confirmations when questioned) that the contract was cancelled, and 4 refunds - due to the continued billing that happened after the initial cancellation. Yet, still, o2 are sending me bills. I've just received another bill of over £50 to be made by the end of the month. I've never even used the sim card - it was part of a virgin media package. So please o2, let me cancel.

Message 1 of 2
205 Views
1 REPLY 1

MI5
Level 94: Supreme
  • 145866 Posts
  • 635 Topics
  • 28021 Solutions
Registered:

@TimPrit 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

Guide: How to find help & contact O2 

Guide: Cancelling Your Contract 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
>>>>>>>>>>>>>>>>
Message 2 of 2
200 Views