Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade issues

I have attempted to upgrade my phone today using the O2 app. This was completed and I had the contract documents through. I selected a store for collection that was an hour’s drive away because that was available for collection today (it was 10am at ...

Switching number

Hi, I’ve just received my O2 sim, thank you! However, it’s asked me to put the temporary number (**********) in ahead of the number I rang switch over (**********). How do I ensure this is done? I requested a couple days ago, do I need to request aga...

Resolved! Either extremely incompetent or incredibly predatory/unethical.

I called 202 as I wanted to cancel my contract and transfer my number to PAYG. I had already paid off the device/ contract and at the moment it is just a rolling airtime plan (overpriced at that) so I thought it's time to move it to PAYG as it suits ...

Change Sim Only plan

Hi, I would like to change my Sim Only plan as I am now eligible to upgrade. I can see that you have an offer for 32GB for £8 per month, please can you switch me to this.Thank you,Jessica

Tariff

Hi my tariff charges are incorrect on my bills

My 02

My 02 now says no services attached to this account. There should be 2 numbers!Cannot pay bill now. Why?

Change my payment date

I need to change my payment date plz

Resolved! upgrade

Hi , I recently lost my phone so decided to upgrade to a new one which I ordered yesterday.I just wanted to make sure that my number will stay the same and all my contacts,apps will be transferred over.

Cannot access O2 app to pay my bills

I haven’t been able to log in to the O2 app in months

Resolved! Porting number

I just received my new phone and am unsure about how to port my number across to o2, I was told at first to bring my pac code to the store when I collect and they'd sort it but then told that the store cannot do it and to contact customer service, I'...

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