Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Upgrade

I’m interested in upgrading my iPhone 11 to the iPhone 13 pro max but as I’m a valued vip customer and been with you since iPhone 5. Could you not make that my payments are more or less the same as I’m paying now

Lesleyb by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Esim

Hello. I would like to order an esim 

Will95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Using a number from another provider

May l kindly use O2 network but keeping the Vodafone line.I have been given a PAC number

SN by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hello I have just received my new pay monthly contract simcard. I am currently using it now. On the my o2 website it has asked me to enter my mobile number with the account which I have entered but it comes back to tell me this number is already in u...

K_C1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Reconnect

Reconnect phone after late payment

Clare14 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel a contract

Hello, i am wanting to cancel an order i have just put in for an Apple Iphone 13 Pro contact number xxxxxxxxxxx [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! 30day sim to contract

Hi, how do i go about moving from a o2 30 day sim to a contract on o2 via a 3rd party but keeping my original number

JW5 by Level 1: Joiner
  • 1 replies
  • 0 kudos