Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancellation and final bill

Does anyone know how to view your final bill after you’ve cancelled your contact? I’ve just received an email saying to check myo2 but there’s nothing there. I think they will owe us money

VAT invoice

When I log on to my O2 account I would like to see a VAT breakdown. But this is not possible and instead I have to contact O2, which is time consuming! Can you please amend my account to show the VAT ? Many thanks, Helen Wright.

battery not charging correctly

battery charging very slowly what do i need to do to rectify this problem

Communication ombudsman

O2 have offered me £100 as early resolution to avoid the ombudsman investigating a complaint. if I accept this offer, am I able to request the £100 to my bank account instead of my O2 account? The ombudsman are telling me I have to ask o2 and o2 are ...

Resolved! Cruising around Norway

Could someone please clarify if whilst using my phone on a cruise ship travelling the Norwegian coast that I can use it as if in the UK? I read the O2 advice section on this and it stated if on a cruise and connected to the ships Wi-Fi that I would b...

Log on to account

Why can't I log.into my O2 account even though you have been taking money out of my account for 3 months ?

Resolved! Recieved an item I shouldn't of

Received an item I didn't order

fraud.

My name is Manssuato Ferlin. I was a victim of fraud; I paid for the product, and 02 won't refund my money. It's been 6 months; what can I do to resolve this? I'm thinking about going to court; would that be a good idea?

Blue Light Card discount

I recently purchased two new phones, mine, (REMOVED) is eligible for 25%Blue Light Card discount on the O2 air time for the length of my contract. Can you please confirm this discount has been applied to my account and that I don’t need to do anythin...

Resolved! No signal after porting sim

Hello, I do not have coverage since changing to o2 sim at 12:30 today. I received a message to say number was ported but have not been able to use phone since. Any help would begreatly appreciated.

O2

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