Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Crazy bills

Good afternoon, I 'm currently out of UK since January 10th 2024 and l 've not been using my data nor making calls since then. To my surprise, l was sent a bill of £68 last month & £78 this as against my contract of £53. Same thing last year, from Ja...

Migration balance payment.

I've just logged in to pay my bill but it says that I owe £0.00. I haven't paid my bill. On the payment history it states 'migration balance payment' with the amount I owed as paid. What does this mean? I've tried Google but it hasn't been much help ...

Resolved! Direct debit

Hi I’m wondering g if you could help I have a phone contract with you which I pay 15-21 of every month through direct debit I’m wondering if I change it to 1-7 of every month will it still stay same if I changed now so it came out 1-7 of march or wil...

Waiting to collect my order

im waiting to collect my order that was ment to be instore yesterday spent allday trying to contact o2 and keep getting fobbed off i also am disabled so have limited travel

Resolved! Excess charge following claim

I have received my monthly bill & have Ben charge my full excess when I was told it would be split into 2 payments

Click and collect a mess ?

Ok .. so first off o2 has been a great network to be with over the years, I currently had a watch and a s24 ultra with o2 on pay monthly, after having a go on a iphone 15 pro max I was impressed by the phone so decided ill get one on contract and tes...

Resolved! Upgrade

iI just wanted to know when I was due an upgrade

Resolved! Remove age restrictions

Can you please remove all sage restrictions from my account thanks

Resolved! cancelling order

Hi, I want to cancel my order made in the last week within the 14 day cancellation period. Thank you

Refund request

Please can you arrange a refund from my final leaving bill with you No:1046235721 as detailed in your text to me. Previous number with you was [Edited]. Email: hitchcox**Personal info** refund amount of £7.90 [Mod edit: Please do not share personal d...

O2

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