Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Keep existing phone number

When I signed sim contract with O2, I have provided O2 with PAC number as I would like to keep existing number. I received Sim yesterday and activated. How long do I expect my existing number to be ported. Thanks

Riane by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Paying a bill

I’m trying to pay my bill and it won’t let me

Lewis8 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Old Tablet

Does anyone know if O2 take back unwanted Tablets. I have an Alcatel Tablet that I no longer use. Thank you

Jules7 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Upgrade

Just up graded, but need to keep my oldnumber , will this be done automatically

Resolved! Updating address

Hello I lost my phone and want a replacement sim card. However to update my home address its asking me to send a 4 digit code sent by text.. the the phone which is lost Thanks in advance for any help

JJ95 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cannot activate 4G Calls

I've just moved to O2 and I'm checking my iPhone 8 Plus settings. I tried to turn on VoLTE to enable 4G calling, but a pop up tells me... Cannot Activate 4G CallsTo enable 4G calls on this account, contact O2. In MyO2 there is no link to Device Setti...

TonyS by Level 1: Joiner
  • 1 replies
  • 0 kudos

Correlation code

I have an unauthorised Google Play charge to my account. I have an iPhone not an android. I’ve tried to claim from Google Play but they won’t proceed with out a correlation code for the transaction from my carrier. O2 said they can’t provide me with ...

ClaireR1 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! UPGRADE PAGE. Says to come back in 1 day for a new device.

So all my bills have been paid on time. I checked with 02 direct via phone and my bills are great no missed or delayed payments.. I just wanted to ask does the page displaying the 1 day to get a new device change to a selection of phone's? Or do I ju...

Resolved! Help on continual loop

WowHelp is continual loop, and I'm not yet a customer, still waiting for SIM. Ideas/tricks on getting hold of a human being would be great

NicOII by Level 1: Joiner
  • 1 replies
  • 0 kudos