Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Pay bill

I need to pay the bill and close my account

Resolved! Need phone contract cancelled immediately

My ex-husband has a phone which I got bought for him in my name.We are not on speaking terms, I have no way to retrieve the phone and I am currently responsible for all the bills and am having to pay them.The phone is out of contract, so I just need ...

Resolved! Out of contract

I’m currently out of contract, do I still need to ring up to cancel or can I request a pac code & just leave? I’m aware I need to give 30 days & will receive a final bill

Resolved! Next day delivery isn't next day?

Hi, I've upgraded my phone this evening where it quoted order before midnight and get next day delivery. This fitted in with my events tomorrow. Now the orders gone through, it's quoting Friday, not tomorrow, Thursday. Is this normal? Tomorrow worked...

Vat bill

Resolved! I like to have VAT Bill

I like to have VAT Bill , Before I had , now in the new bill not show the VAT , Please can you put back my bill to a business bill .

Resolved! Overdue bill

Hello

Resolved! DPD can't deliver

Hi I did an upgrade for a new phone on Thursday and paid extra for a specific time slot on Friday. However by midday they had said order would be delayed. I rearranged delivery for pick up instead as was out over the weekend and have since been told ...

Resolved! Can't cancel iWatch extra

I bought an iWatch (from another retailer - not O2). When I set up the iWatch (which is cellular enabled) I was prompted to add a data extra for £5 / month via O2. I did this. I decided to send back the iWatch so I need to cancel the data extra. The ...

Resolved! Lack of Roaming Speeds (despite paying £6 per day)!

Hi All! I'm a recent convert to O2 and first-time poster, so hoping to get a little clarity on roaming... I took advantage of the Volt bundle, which came with an unlimited O2 sim and roam freely - which worked a treat in Dublin. However..... I have j...

O2

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