Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Overdue bill

I recently renew my contract and somehow the direct debit has been disabled and my bill is overdue I tried to pay and I did also I have the reference number of the payment and I really need the data back so I can call

roci by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Music

Hi all. Upgraded my SIM yesterday which included a 6 month free Apple music subscription. How long does it usually take to receive a redemption code via email or text message?

Resolved! Change billing date

Hi, I would like to change the date that my O2 bill is taken from my account please?Many thanksCorrine

Coz0105 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Billing

Iv just realised iv been conned by one of your staff!! I said I don’t want to pay more than £25 a month and they never said I had to pay £10 extra on my bill !!

Resolved! Doo i have to have new number with Smart watch?

I have a pay monthly phone and sim with o2 and have ordered a Smart watch and seen on my account i have been given a new number for the watch. so is there anyway that i can have the same number as my mobile for the watch? i am not sure if its possibl...

Macc2020 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Upgrade

Hi there, so I have upgraded for a new iPhone, but I wanted the iPhone 13pro max and I upgraded for the 13 pro by mistake, how can I cancel it before it arrives? I would still want to upgrade for the 13 pro max

Jess27 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing the color i ordered already.

Hello. I pre-order an iphone 13 pro max. And i chosed the graphite color. I wanted to change it to gold please. Who do i contact and how?

Indica by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Please help

Hi, I have both my own phone bill and my dad's bill come out of my account each month. I want to lower my dad's tariff as he barely uses his phone and is overpaying. How can I put him on the lowest possible tariff?

Judes by Level 1: Joiner
  • 3 replies
  • 0 kudos