Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Query Vat on bill with credit

My latest bill has 2 credits one for airtime rewards of £10 and the other of £12 from o2 for a complaint I made. Im confused though as I have still paid the same amount of v.a.t. I would on my normal bill/monthly charge. So basically the v.a.t. has b...

Resolved! Number porting nightmare - please help

Hi, I am hoping someone out there can help me. I bought an o2 sim for my wife to add to my account and gave the PAC (to migrate from Three) when placing the order. I had a txt from o2 on 12/02/24 to my sim (not the number being ported) to say that th...

Resolved! How to get a credit yo pay my plan bill

Monthly payment. How can i obyain a payment facilita for the amount of my monthly Bill, sincera i don't hace the money at the moment.

Resolved! Pay off

How do I pay off my bill ? Thanks

Little or no signal

My wife and I switched to O2 when we moved to a village a few years ago.We were getting no signal with our providers at that point.Everything with O2 was fine until the last year or so and now we struggle to get any signal whatsoever in our house.Is ...

Weird stuff

Hi! I toped up my account for 15£ and wanted to choose a tariff, but when I choose it the system suggested to pay again; but why should I pay if I already have the money on my account. Instead of that, 02 charged me a LOT of money for 1-2 calls (arou...

Resolved! changing tarriff

Hi im out of contract on my hand set almost so can now choose a cheaper tariff - they offered me 50gigs a month for £20 which is cheaper than what i am paying whilst paying off my handset. But when I click "choose this option" it just takes me to a p...

Crazy bills

Good afternoon, I 'm currently out of UK since January 10th 2024 and l 've not been using my data nor making calls since then. To my surprise, l was sent a bill of £68 last month & £78 this as against my contract of £53. Same thing last year, from Ja...

Migration balance payment.

I've just logged in to pay my bill but it says that I owe £0.00. I haven't paid my bill. On the payment history it states 'migration balance payment' with the amount I owed as paid. What does this mean? I've tried Google but it hasn't been much help ...

Resolved! Direct debit

Hi I’m wondering g if you could help I have a phone contract with you which I pay 15-21 of every month through direct debit I’m wondering if I change it to 1-7 of every month will it still stay same if I changed now so it came out 1-7 of march or wil...

O2

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