Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Mastercard text

I upgraded my sim and have been awarded my digital Mastercard by having a link in the text. This tex takes me to my account but nothing about how now to get the reward I have been awarded what can I do

Resolved! Hwonto activate sim

How to activated new sim card

Loss of service in area I most frequent - o2 admit they can’t do anything

I took my O2 contract out in October after problems with Threes network. They were unable to fix the network issues at my work and let me out the contract, very apologetic. it is vital I have access to data and network here, as I have a disabled daug...

upgrade

HiI want to upgrade but I will not pass ythe credit check .Is there anything you can do to help

Resolved! Change Direct Debit details (new bank)

Hi! New customer on pay monthly. Had 1 bill and 1 direct debit so far. Can't get thru to anyone on the app always says "too busy". Just trying to change direct debit details (new bank). Can't find it anywhere in myo2. Also every time I try to log in ...

My bill

Hi I have my bills so is phone about to be barred

Resolved! Switch up and Disney plua

Currently have a o2 switch up contract and I’m thinking of switching up to a new handset. My o2 extra I selected with my first contact was Disney plus and I am now paying for the Disney service as I’m 7 months into my contract.if I switch up to a new...

Replacement sim not working whilst roaming

I recently got a replacement sim and it's not working abroad whilst I'm currently in Portugal. Is there anything I can do to fix this?

When my airtime plan end date?

I have a custom30 day airtime plan linked with an iPhone 14 device plan (September 22 iPhone 14 launch date)can you please tell me when my airtime plan unlinks from the device plan and what happens from that point. I don’t want the airtime plan as it...

Resolved! Can I use my O2 SIM in USA during holidays?

Hi,I am going on holidays to USA.Am I able to use my SIM allowances and internet as at home in UK?

O2

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