Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! IPhone, no sim card

Hi.My new iPhone has just arrived with no sim card which I assume will be delivered separately. My iPhone says it has 4g and the phone is letting me send texts and do phone calls to android phones without the sim card in it. Is that normal?Also, I've...

Account in arrears

I received a message to say my account was in arrears to the tune of £71 but have never missed a payment and actually overpaid last month. Anyone else had this issue? Thinking of leaving o2 because it’s impossible to speak to a human being.

Missing payments

Morning. Having some major issues with o2 ‘customer service’! I have 2 missing payments on my account. Payments made using the automated payment line on the 9th February have gone missing, customer service are less than useless, for some reason I can...

Resolved! Issue with purchasing the earbuds for the promotion for Samsung Galaxy S23 Ultra after purchasing

Purchased the Samsung galaxy s23 ultra yesterday from the o2 store in Manchester Ardale which states you also receive a pair of earbuds also. Daniel said he didn't have any left in store and will send them out in the post to my address however I don'...

Change my Direct debit date

Hello I was wondering if I could change my DD to the 25th of every month

Resolved! Upgrade

Hi I have not long joined o2 and i just upgraded from a sim only plan to a device plan on my pre contract aggremment etc it says its a custom plan I've tried google and online and can't really find anything and im wondering is a custom plan still par...

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Resolved! Sim

Just received my new phone but no sim card. Do I continue to use the one I am using now

Resolved! Ban phone

Hello, I was late paying the bill and you turned off my phone, the bill was paid on February 23

Porting my number from BT to O2 and its just a nightmare, and no one is helping me!

Hi, I have a BT pay monthly contract, SIM only, and I bought an O2 contract, SIM only. I wanted to close my BT plan and port my number to O2, but O2 are just not porting it, and BT wont close my contract until the number is ported, or the number will...

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