Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by • Former Staff
  • 121642 Views
  • 27 replies
  • 5 kudos

Resolved! Lost my phone and need to reset my O2 app password

I have lost my phone, I contacted o2 and blocked the device and SIM. Now I need to login to the my O2 app to get some numbers from it. Or speak to someone about this??

Jb237 by • Level 1: Joiner
  • 172 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

Can someone please point me in the right direction of the Livechat link? Before I lose the will to live. 1hour on the app and website going round in circles and still no live chat link!

XkrX by • Level 1: Joiner
  • 430 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi I can't pay my bill to the 29th can you keep my phone on 

Fra5682 by • Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos

Resolved! Esim and second number

Hello, Apologies if this is already been asked, did a search but couldnt find out clearly.I have a pay monthly contract with o2, looking at the benefits of esim for a second number. Is it possible to switch my current contract to esim and have a phys...

Cato_1988 by • Level 1: Joiner
  • 236 Views
  • 2 replies
  • 0 kudos

Resolved! BLUELIGHT DISCOUNT

I have a Bluelight discount code, but I work for a company that works with the NHS and so my email isnt being accepted for discount. Chances are my payslip wont be accepted either I suspect.

DEH by • Level 1: Joiner
  • 1384 Views
  • 1 replies
  • 0 kudos

Resolved! PAC code to move from o2

How do I get a PAC code and cancel air time plan to move to another provider?

Karen221 by • Level 1: Joiner
  • 171 Views
  • 2 replies
  • 0 kudos

Resolved! Trouble getting PAC code

Hi I'm having trouble getting my PAC code - I've tried texting PAC, 'PAC' and "PAC" to 67075 but every message fails to send. I then tried phoning, was on hold for 30 mins, got through and the call was cut off. Is there a way of getting around textin...

emalo89 by • Level 1: Joiner
  • 590 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Why is my tariff bill higher then what it should be when I have not gone over on my bill

Km4 by • Level 1: Joiner
  • 150 Views
  • 1 replies
  • 0 kudos

Resolved! HELP WITH MY RECENT

Hi There. I have recently done a early upgrade and I wanted to make sure I still have my old number when my new device arrives. when my device arrives, do I need to put the new sim that comes with it in the phone? do I also need to send my old device...

Mattmcg by • Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Resolved! When will my old number port across to O2?

Hi, yesterday I ordered a new pay monthly contract and supplied my PAC code. I got the new sim today but I don’t know when my old number will port to the new sim.

agentK by • Level 1: Joiner
  • 370 Views
  • 3 replies
  • 0 kudos
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