Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! annual RPI

Hi, I have today upgraded my phone.. It says in my terms that the airtime section of my contract is subject to RPI every April.. Can you please confirm that this RPI increase will now take effect in 2024 and not this year? If it took affect a few day...

Resolved! Bill is higher

I joined o2 through Virgin Media, my contract was £25 per month which last month (my first bill) was correct, this month I know I have an extra 54p for a picture message but my bill is £29.97, it should be £25.54 could you let me know why

Resolved! Spending cap

Hello can you increase my spending cap please

Resolved! volt benefits with updating sim deal?

Hello, Im currently with VM and o2 , so am getting VOLT benefits. We are soon moving away from VM for broadband, but will be staying with o2. When is the account checked if im a current o2 customer taking out a new sim only deal , to continue getting...

Resolved! calling the US from UK

Hi guys, i've been looking for this answer online but can only find 1p per minute but not sure if the number is and if its classified differently than a US landline. This is the number 1-844-418-6824 does any of you fine people who know. i'm on a pay...

Resolved! Protect account

Good afternoon,someone from O2 from Manchester call offer 30% discount,ask about code when O2 send,so protect my account please.

Resolved! 02 app

Every time I try to get on the app it accepts my password but then tells me something is wrong and I can not get on My2 to check my usage.

Resolved! Upgrade

Need to look at an upgrade for mobile number

Resolved! CAN I KEEP MY NUMBER?

Morning, My phone stolen a week ago, i'm currently looking for a new deal and would like to know if i can keep my old number as all my contacts have this even if with a different supplier? Thanks

Resolved! holiday in Morocco

hi im in morocco holiday i got a text message saying that I am nearly to my 50MB / £51.50 it also said to increase to monthly spend of £120 = 200mb.I travel ball time since I've got 25g of data also i have try to put a spend cap on but no joy due to ...

O2

Forum Posts