Fraud identity check

[PhilSue]

Signed up for a phone with O2 the other day. Was asked for the full details of my Visa Debit card, including the 3 number code, as part of checks. Found this a bit odd. (Paying by direct debit so debit card shouldn’t come in to play).

Is this normal?

[MI5 · Accepted solution]

@PhilSue 

Yes, perfectly normal practice for an ID check.

[PhilSue]

Including the 3 digit code off the back of the card?

[MI5]

@PhilSue 

Yes, they make a small transaction, to confirm the account is yours, which is refunded.

[madasaf1sh]

@PhilSue

They ask for this on the order page, to verify the banking information and your identity.

Outside of this no business should ask for your full card number and CVV / CVC., under any circumstances.

Was this o2 direct? and from an employee??

[PhilSue]

Yes and yes. And sure enough my SIM etc has arrived - all is good in this regard.

Thanks for your replies.

[MI5]

You're welcome @PhilSue 

Nothing to worry about at all.