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Cannot order until previous order expires

Boom
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I recently walked through an order with O2 cust service over the phone but my bank blocked the upfront payment.

 

I spoke to the fraud team and they unblocked it, I tried the order again but after the upfront payment was taken I got declined at the credit check stage.

 

I have checked my credit score is good but now been told I have to wait 2 weeks for my previous order to expire before trying again.

 

Is this normal? I was also told by cust service that I can get more information by ringing 0844 463 0202 however this number is not valid.

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MI5
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@Boom 

Most likely the CFR Team, but I don't have a number for them.

 

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
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@Boom 

Normal for O2's system to reject if too many checks are done in quick succession.

 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Boom
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Thank you for the quick reply @MI5 - It was, however, customer service that advised me I have to wait 2 weeks until I can order.

 

Would you have an idea of which department the phone number was intended to relate to? I asked a customer service agent but they didn't know.

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MI5
Level 94: Supreme
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@Boom 

Most likely the CFR Team, but I don't have a number for them.

 

The email address is creditfilereferrals@telefonica.com

Or you can write or fax them:

Credit File Referrals Team

Suite P

Arlington Business Centre

Leeds

LS11 0NE

Fax 0113 2025865

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Boom
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Thank you, this was very helpful

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MI5
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You're welcome @Boom 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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