on 29-08-2024 16:21
I recently walked through an order with O2 cust service over the phone but my bank blocked the upfront payment.
I spoke to the fraud team and they unblocked it, I tried the order again but after the upfront payment was taken I got declined at the credit check stage.
I have checked my credit score is good but now been told I have to wait 2 weeks for my previous order to expire before trying again.
Is this normal? I was also told by cust service that I can get more information by ringing 0844 463 0202 however this number is not valid.
Solved! Go to Solution.
on 29-08-2024 17:01
on 29-08-2024 17:01
Most likely the CFR Team, but I don't have a number for them.
The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
on 29-08-2024 16:35
Normal for O2's system to reject if too many checks are done in quick succession.
Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
Thanks
on 29-08-2024 16:43
on 29-08-2024 16:43
on 29-08-2024 17:01
on 29-08-2024 17:01
Most likely the CFR Team, but I don't have a number for them.
The email address is creditfilereferrals@telefonica.com
Or you can write or fax them:
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865
on 30-08-2024 16:04
on 30-08-2024 16:04
Thank you, this was very helpful
on 30-08-2024 16:06
You're welcome @Boom