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Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

JMI by • Level 1: Joiner
  • 21106 Views
  • 12 replies
  • 4 kudos

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 196871 Views
  • 2 replies
  • 2 kudos

Order has disappeared

I placed an upgrade order at then of September and just went to check the tracker to see when phone coming ( knew there was a delay on them) my order had disappeared from my account. Is this normal whilst phones are outstanding or do I need to go thr...

Terr263 by • Level 1: Joiner
  • 134 Views
  • 1 replies
  • 0 kudos

Resolved! Talking to an online assistant

Is there even a way to talk to someone online? I keep getting redirected to "contact us" but there is nothing about online support

Resolved! What can I do??

So I’ve once again been dumped after a 3 hour wait on the O2 app Chatline. Since joining I have not been able to get any mobile data at my postcode KY9 1HB. I’m paying for unlimited data. After several unanswered emails and “chats” I have now been to...

SadFifer by • Level 1: Joiner
  • 477 Views
  • 7 replies
  • 0 kudos

Resolved! Change to sim only

Hi I’D like to change to a sim only deal from pay monthly, please can you advise? Thanks Kerry

Where’s my order

Where’s my order, why it takes so long for you to send My phone. I hope you don’t send me a refurbished phone else I will send it back. You sent me an old refurbished watch and I don’t like it. You collect my money I’ve 3 days ago yet i still waiting...

Mye by • Level 1: Joiner
  • 231 Views
  • 2 replies
  • 0 kudos

Resolved! USA best options please

I have a 30 day SIM only plan. Heading to the states. Is my best option to buy a local SIM card on arrival to avoid slow download speeds and other roaming traps? Ideally I’d like my phone ready to go before I land.

Upgrade with free Samsung buds pro 2 for a £1

I upgraded my phone front Samsung s21 5g to Samsung s23 5g this with Samsung buds pro2 offer for a £1.I recieved a code but when used it says invalid code. Got interchange with o2 and they took my details and informed me a voucher would be issued in ...

Bantams98 by • Level 1: Joiner
  • 321 Views
  • 1 replies
  • 0 kudos

Resolved! Left to pay

Hi all can't find how much I have left to pay off device. Bought through virgin ( no details on there site ) pay monthly on rolling contract, nothing showing on 02 only monthly payment. Saying can upgrade.

Price changes - will discounts be taken into account?

Will price rises, calculated as a percentage increase, be applied to the tariff or the to amount I actually pay?I pay less because I have been moved over from Virgin where the tariff was less. So that I pay the same, a bolt-on discount has been appli...

Whinge69 by • Level 1: Joiner
  • 766 Views
  • 10 replies
  • 0 kudos
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