Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Access data in Malta

I am in Malta. Roaming is switched on. I can make calls and text but cannot access data. Help

Phone cut off

My bill is paid I am completely cut off can't make it receive calls for 2 days now can't even call o2 to get help

Upgrade

my new phone upgrade can’t be delivered to me because I don’t have the PIN code they have sent me but they have stopped my old phone recieving msgs so I can’t even get to the pin

Resolved! Travel Bolt-on confusion

I'm travelling to USA for just over 3 weeks My tariff doesn't include Travel Inclusive so I need the Travel Bolt-on for which I'm charged £6 per day when I use it. I wanted to check how it works so went into my local O2 shop, but they were no help at...

Really not happy

Can you send me a phone number to call as your website is pants and I am fed up

Transfer an eSIM

How do I transfer my eSIM to a new phone

Duped into a dodgy O2 contract through Telefast Services

My wife has been a loyal O2 customer for the last 14 years, for the last few months O2 have been hounding her to get a new contract, she finally gave in as her phone is getting pretty old, so the next time they called, she said that she will go with ...

Android slower that Apple

We have 2 phones, both on o2, one is a smasung s23 and one is an older Apple.The apple phone has a much better service in north Wales, with a good 3G signal, while the Samsung is poor. Any ideas? - have tried all the usual, airplane mode on and off ,...

Just joined can’t use o2 app or track phone

Hey I’ve just joined and can’t access the app it won’t let me log in. also been 2 days since I’ve ordered the phone and nothing is showing in my account, I phoned them yesterday and was told to wait as it was processing, still haven’t heard anything ...

Late pay and no data

I have late payed my monthly virgin media and 02 bill and for some reason my 4g still isn’t working even though I have payed it back.

O2

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