Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My order

Hi I placed an order for my new phone on Monday and still haven’t received it

VAT

How can I see the VAT details on my invoices associated with a personal account ?

Resolved! Making extra payments

Can I make extra payments on my contract on the app or site without having to call 02 up as calling them is a pain to try to speak to someone and get pushed piller to post, push option 1 for *** push option 2 for *** ect and then still don't get anyw...

Premium charges on my bill

There is a charge on my bill for premium services on my bill of £1.20. This is for messages to 64084, these messages were in response to a customer response survey from Virgin media. I do not understand why you are charging me for a response to your ...

Resolved! Keep phone number

How do I activate keeping my old number

Samsung galaxy z4 fold

Hi, need help with my SIM and phone please

payment taken

Hi I have changed from monthly contract to pay as you go keeping same number with you on the 9th of august. the lady how dealt with this change over said as we have just only payed the previse month and and i would only owe a DAY payment to close the...

Change phone on contract?

Does anyone know if there is a way to change your phone at the beggining of your contract? I have the S24 and it is absoloutely garbage. My previous phone was the S10+ and it was superior in every way. I didn't buy 02 switch up, can you do it mid con...

Resolved! Rolling Plan in Channel Island

I live in Guernsey Channel Islands and I used to have a pay as you go account for 2 years and only use my O2 sim whenever I visit UK but switched to Rolling Plan just yesterday. However, my mobile data is not working when I went back to Guernsey, I’v...

My data has been removed

Yesturday I phoned 02 to set up a new tarrif for unlimited internet, calls, texts. today I have checked my tarrif and it says i have 0mb of data left

O2

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