Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Apple Music

4 days ago I received a new tablet contract, which states in the order details:- Get up to six months free Apple Music £0.00But how? It is a tablet, no messages here, and I have received no email with a code. Apple Music was/is indeed listed as an ex...

Resolved! Unpaid bill now paid. Still no service

I unfortunately missed last month’s bill and I’ve paid it 45 minutes ago. If I try to ring my number with my landline, I’ll get an engaged tone and if I try to call out it won’t. Not even to payment line. Has O2 cancelled my contract? Please help, I ...

L104GB by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Port my old number

Hi,I've received my new phone which is on an o2 contract. I've followed the steps to port my old number from o2 to new o2 but I'm clueless as to when the swap I'll take place. I gave my PAC code when processing order and payment and I've tried the st...

KevinHay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Age confirmation

"You've got to be over 18 for this website."Probably the most annoying "security feature". Why don't you just check/confirm it by looking at my profile ? Regards,Matt

Anonymous by Not applicable
  • 38 replies
  • 0 kudos

Resolved! Phone

Hi.When my order will arrive

Dovile by Level 1: Joiner
  • 1 replies
  • 0 kudos

Can't activate Disney plus add on

I am unable to activate the disney plus add on. When I go on to my o2 it says I need to click to activate, however, this then brings me to an error page.

Rgraham by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! End contract

Hi I have a contract due to end how do I cancel it 

Gregg2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! I have 3.99gb of data but no Internet!!

The app and account page both agree that I have 3.99Gb of data left. Yet I had a text this morning saying I had run out of data and ever since I have no Internet over 4G. Very frustrating!! Have switched phone off for 10 mins and on again to no avail...