Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! An important update about your mobile tariff

Received a letter from O2: it says 'because of these changes you have the right to end your tariff without having to pay an Early Termination Charge - 1) how do I give notice of this? 2) does this mean I can upgrade my device? many thanks in advance

Beastie by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Employer discount code

How do you apply the employer discount code to your bill to get the 25% off airtime plans please

JAA by Level 1: Joiner
  • 1 replies
  • 0 kudos

I have been charged twice for my previous bill

For my last bill my money automatically came out of my bank but then for some reason my phone then was getting a texts to say I hadn’t paid when I had and then I had to repay it again 10 days later as o2 stopped my phone working. How do I get a refun...

Resolved! Pay monthly agreement changed

I have had a letter from O2 telling me my agreement is changing. I want to make sure that this will not affect my family discount package, especially as I did not instigate the change.

Rob52 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Can't get wifi calling working

Have a new O2 sim for my iPhone 11 and have activated 4G & wifi calling on the website but just get the 'to allow wi-fi calling on this account, contact O2' message. Have reset my network settings several times, have waited over 24 hours, have had a ...

StephenW by Level 1: Joiner
  • 15 replies
  • 0 kudos

Hardlocked Phone

Hello. I have upgraded my phone via O2 and want to give my old Samsung A5 (locked on O2) to my granddaughter. I have contacted O2 to have my old phone unlocked to the network so that I can use another SIM in it but this is not working and I am now wo...

Mr_Ovy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data usage

Hi. Something has started using up all my data. The only thing I can think of is Google Maps, which I've started using recently. I've stopped usnig it though and all my data is still disappearing. I topped up 500mb this morning at my desk and it's al...

DavidP by Level 1: Joiner
  • 14 replies
  • 0 kudos

Resolved! Legal documents

I’ve just ordered a new phone and they’ve sent the emails regarding legal documents but there’s nothing attached to the emails?

Megan20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Incomplete irder

I ordered 2 anchor chargers and only 1 arrived.

Anne6 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! being charged twice

hi, could someone please look into my lastest bill as i have been charged twice for disney plus, and then disney plus themselves have also charged my original payment method. so if possible could i have this resolved as i am being charged for a servi...

Katie23 by Level 1: Joiner
  • 2 replies
  • 0 kudos