Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! getting proof of purchase

I have just upgraded to a Samsung s20+ 5g, the offer with the phone is free samsung ear buds, but to claim them u need to send proof of purchase but I got nothing from o2 when I did upgrade. I have tried to send the order confirmation but thats not g...

Phone bill

Hi I want to pay my phone bill but the free 202 number isn't working from my mobile phone to pay from my debit card

O2 messed up my bills and CS just lie and lie and lie, and that is you get thru

O2. My bills are all paid up for 2024. You screwed up my billing during the change to new billing, payment management can see all paid up, but you sill from 27th feb say I owe for 2 numbers from feb. Not true. Get your billing sorted. You keep cuttin...

Resolved! O2 advising Airtime Plan is much higher than normal?

Hi, I just received a standard text message to say I'm out of my minimum contract term. The part that confused me is it says "your monthly Airtime Plan is £30.62", which is over double what I currently pay monthly on a sim only contract. Is this sayi...

payment rquest

I pay my bill monthly and never miss, Why did I receive a text asking for payment?

Charged for two numbers

I have been charged for two different phone numbers since last year and I only have one [Removed] the other I don’t have or isn’t mine

Billing

I have recently left o2 but have just decided a text message with a bill to come off on the 14th of May what is this for ?

Resolved! Charges abroad for unanswered spam calls

Hi,I have seen that there are recent charges on my account for calls to me while I am in Bolivia, but that are spam calls and that I did not answer. Can you advise?Both calls were charged at £2.00.Thank you.

Resolved! Terminate contract

I want to terminate my contract

what o2 takes from account does not match my bill

Im trying to do my accounts and my bookeeper says the o2 bills don't match what the direct debit is taking. what's going on.? it started this quarter.

O2

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