Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Getting my deposit back

I would like to get my deposit back as this was only to make sure I keep up with payments and I have done so in the time asked tried calling 202 to get through too customer service but keeps hanging up on me when putting me through to customer servic...

Con1 by Level 1: Joiner
  • 2 replies
  • 0 kudos

4G calls turned off

Had a pop up message on my phone from 02 saying 4G phone calls have been turned off on this phone by 02Anyone had this??

Danm27 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Disconnect but I want to stay with o2

Hello everyone, so I have few questions.Ive been with o2 for 6 months and i Couldnt pay my bills for last 2 months.I owe o2 130£ (device +airtime) i had to pay at 10 of march and 10 of april.So what happened. Now im fine with my finances and they sen...

Sabot by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Cancelling contract

Hi, wondering if anyone can help.I would like to cancel my contract and change to a pay as you go sim with another provider, which I already have. I have a few months left on my contract still so I’m expecting to pay that off. I spoke to 3 people thr...

Becky12 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Out of stock

Just ordered my new upgrade, Samsung galaxy s20 cosmic grey, all went through due tomorrow, then a text came through saying out of stock, any idea when I will receive it now?

iPhone sim

Hi I’ve been with yourselves for a good number of years, and I’ve noticed that the add that I had has now finished. What deal can you do for me?I look forward to your replyHere’s my number [personal details] if you wanna ring meKind regardsJohn [pers...

john007 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! 5G and VoLTE (4G Calling)

Hi there.Question is 4G Calling (VoLTE) service supported by O2 with 5G signal/connection? Or only with 4G! I mean with 4G or 4G+ this works, does it work the same with 5G?

BigDaddyUK by Level 5: Ponderer
  • 4 replies
  • 0 kudos

pay off device plan

If you pay off your device plan early ie 12 months into a 24 month contract, does that mean then that i am free to go sim only, or even move to another network?

Gr727 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No Internet sognsl

The mast in my area is down but has even affected me by being 30/40 miles away with no Internet coverage without using WiFi is there something wrong with my sim?

LauraJ36 by Level 1: Joiner
  • 4 replies
  • 0 kudos