Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Itemised bill

I’m trying to prove I made a phone call to a particular number this bill cycle (9th June onwards but I can only find last months cycle any ideas please

Charged £222 for a FaceTime call. Given no warning, nothing!

This is outrageous, I was on a FaceTime which normally I would use through WiFi, but my WiFi must have cut out, the recipient was using WiFi. I recievied no warning, not ‘running out of data’ message (I have unlimited minutes so I wouldn’t get that a...

Billing14 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! App not working

I tried to long in on Snapchat and it keeps kicking me out and I have done everything I have and I have reset the phone but it works on other devices

Resolved! Some Welcome!

I have just wasted 3 hours faffing around trying to get a simple answer to a question. Two days ago I simply wanted to switch from my Micky Mouse Tesco deal to 02. I wanted to keep my old number so I sent you a PAC. Today I get the new SIM I set it u...

Inholms by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Ordering new SIM card

Dear sir madam I have lost my SIM card and I would like to order new one please

Soran by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone

I ordered the iPhone 12 in green Over the phone but there saying there out of stock could I go to o2 and get a in shop one tomorrow

Resolved! spending cab

How to add spending cab in the O2 account for pay monthly phones, please do let me know which helps me to stop any surprise billing.

381 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Ending contract

Hi I have moved from o2 to another supplier and working fine I have received the standard threatening letter telling me to outstanding amount for phone, I can no longer access myo2! To pay will the outstanding amount be collected by direct debit? Ste...

Thsjp01 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Changing deals

HiI've just changed from an O2 Pay Monthly 'no-contract tariff' to a Pay Monthly '12m contract tariff'.The monthly charge is less for the new deal. Do I have to cancel the existing direct debit or will it be automatically adjusted to the new payment?...

Grip by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! End contract early and pay early upgrade cost

I am wanting to end my contract early. I know I need to pay the upgrade cost which is £41 but I am moving to virgin so need to cancel my contract with o2. Does anyone know how to do this?

280621 by Level 1: Joiner
  • 1 replies
  • 0 kudos