Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Problem signing in

hello,5 days ago I switched my pay as you go to pay monthly but now I can’t log in to my account

Leave 02 (in contract sim only) poor service

Good Morning all, I have been with O2 for about 7 months now on a sim only deal (24m contract). However the service is appalling , I am unable to pick up some calls , they continually drop out , most of the time I only get 3G - sometimes 2 bars only ...

switch to sim only

My 24 month pay monthly contract ended last June. I didn't receive any alerts about it so didn't notice until last month. I want to switch to sim only. I've called O2 several times, long queues etc, and on the last occasion was transferred 4 times ov...

O2 Upgrade - Credit Check?

This might seem like a stupid question but I went through the upgrade path to pre-order the new Pixel 8 Pro this evening and it went through some affordability stuff. My prior knowledge reminds me that O2 does not check for upgrades, but I've migrate...

Resolved! Earbuds

How do i receive the earbuds for £1.i recently upgraded my phone and they where part of the deal.its over a month now not heard anything about the offer

Tech Add Ons

Hi there, is there a limit to how many accessories can be added to a plan? I currently have a pay monthly iPhone, plus AirPods and an Apple Watch. When looking to add something else, I do not get the option to pay over a period of months, only to pay...

Resolved! How do I end a contract.

I want to cancel a contact as my son has 2 contracts.

Can’t log onto my account

Hi, I can’t log onto my account to check my bill etc.

why hasn’t my tariff started

i moved from a £15 tariff to a £20 tariff after i had used all my data as i need the data when i’m on the go and i did that last night and i still haven’t received the data or the confirmation message that it has been changed even though i have payed...

Resolved! upgrade

if i upgrade sim only plan can i keep my same number

O2

Forum Posts