cancel
Showing results for 
Search instead for 
Did you mean: 

Fraud identity check

PhilSue
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Signed up for a phone with O2 the other day. Was asked for the full details of my Visa Debit card, including the 3 number code, as part of checks. Found this a bit odd. (Paying by direct debit so debit card shouldn’t come in to play).

Is this normal?
Message 1 of 7
2,375 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@PhilSue 

Yes, perfectly normal practice for an ID check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Message 2 of 7
2,371 Views
6 REPLIES 6

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@PhilSue 

Yes, perfectly normal practice for an ID check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 7
2,372 Views

PhilSue
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Including the 3 digit code off the back of the card?
Message 3 of 7
2,368 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

@PhilSue 

Yes, they make a small transaction, to confirm the account is yours, which is refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 4 of 7
2,363 Views

madasaf1sh
Level 76: Forum Legend
  • 9983 Posts
  • 54 Topics
  • 2981 Solutions
Registered:
@PhilSue

They ask for this on the order page, to verify the banking information and your identity.

Outside of this no business should ask for your full card number and CVV / CVC., under any circumstances.

Was this o2 direct? and from an employee??
- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK
Message 5 of 7
2,362 Views

PhilSue
Level 1: Joiner
  • 6 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Yes and yes. And sure enough my SIM etc has arrived - all is good in this regard.

Thanks for your replies.
Message 6 of 7
2,350 Views

MI5
Level 94: Supreme
  • 143403 Posts
  • 632 Topics
  • 27489 Solutions
Registered:

You're welcome @PhilSue 

Nothing to worry about at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 7 of 7
2,347 Views