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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 255008 Views
  • 2 replies
  • 2 kudos

Resolved! Return policy

Samsung Tab A 8 4G black

Dal by • Level 1: Joiner
  • 1107 Views
  • 6 replies
  • 0 kudos

Resolved! Suspect text

Hi the email and chat are not working and the phone system just tells me to use the O2 ap. I don't have a smart phone so thato's not possible. The issue: I was wanting to check that a text i received was from O2. I'm 90% sure it's not but wanted to m...

Bea2 by • Level 1: Joiner
  • 6921 Views
  • 4 replies
  • 0 kudos

Resolved! Missing headphones

Who do I contact about my missing headphones from the box ? Everything else was there. Just the box which I'm guessing they should be in was empty

Chris90 by • Level 1: Joiner
  • 2436 Views
  • 12 replies
  • 0 kudos

Resolved! False text

02: Payment for your latest bill could not be processed by your bank. Please update your payment information via:[link removed]Just received the above is it fake as it lead me to a website that looked like o2 but wanted all my personal bank account d...

Resolved! Keeping my number

I’m new to O2 I’m switching from giffgaff, I selected to keep my old number, I’ve given them my PAC number already, does my number automatically transfer when I activate my new sim?

Sonya1 by • Level 1: Joiner
  • 683 Views
  • 3 replies
  • 0 kudos

Resolved! Removing extra

How can I remove  my disney  plus extra

Izxy by • Level 1: Joiner
  • 486 Views
  • 1 replies
  • 0 kudos

Free samsung watch proof of purchase

Hi. Trying to claim my free samsung watch and its asking for proof of purchase, asking for copy of invoice, or copy of contract, neither of which was emailed when I did my upgrade. Alternatively says I can send email confirmation (which I have) and d...

Phone bill

I’ve had £5.99 added to my bill for iTunes.com / Apple MKWVN9NGJY. I was wondering if you could tell what it is for and if it is a monthly plan and how do I cancel it. Many thanks

Julieanne by • Level 1: Joiner
  • 468 Views
  • 2 replies
  • 0 kudos

Resolved! Missing headphones

HiIs the Samsung s20 ment to come without headphones ?

Chris90 by • Level 1: Joiner
  • 774 Views
  • 3 replies
  • 0 kudos

Outstanding query

I'm trying to order an Apple Watch but it's telling me I have an outstanding query on my account can you please help me with this have rung 02 customer service and got no help at all

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