Transferring my number

[Maureen21]

My number hasn't transferred over to 02 yet please can you tell me when this will be changing over ? I wanted to keep my old number and I submitted a form online 2 days ago with my PAC code etc

[MI5 Level 94: Supreme · Accepted solution]

@Maureen21 

Ports don't happen over the weekend so you should be contacted tomorrow with a changeover date.

If you don't hear anything, send the form again or call it in.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.