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Level 1: Joiner
Posts: 1
Registered: ‎21-02-2021
Accepted Solution

Transferring my number

My number hasn't transferred over to 02 yet please can you tell me when this will be changing over ? I wanted to keep my old number and I submitted a form online 2 days ago with my PAC code etc
Posts: 114,359
Topics: 569
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Registered: ‎04-04-2012

Re: Transferring my number

@Maureen21 

Ports don't happen over the weekend so you should be contacted tomorrow with a changeover date.

If you don't hear anything, send the form again or call it in.

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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