Solved: Fraud identity check

PhilSue · ‎21-02-2021

Signed up for a phone with O2 the other day. Was asked for the full details of my Visa Debit card, including the 3 number code, as part of checks. Found this a bit odd. (Paying by direct debit so debit card shouldn’t come in to play).

Is this normal?

MI5 · ‎21-02-2021

@PhilSue

Yes, perfectly normal practice for an ID check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎21-02-2021

@PhilSue

Yes, perfectly normal practice for an ID check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

PhilSue · ‎21-02-2021

Including the 3 digit code off the back of the card?

MI5 · ‎21-02-2021

@PhilSue

Yes, they make a small transaction, to confirm the account is yours, which is refunded.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎21-02-2021

@PhilSue

They ask for this on the order page, to verify the banking information and your identity.

Outside of this no business should ask for your full card number and CVV / CVC., under any circumstances.

Was this o2 direct? and from an employee??

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

PhilSue · ‎21-02-2021

Yes and yes. And sure enough my SIM etc has arrived - all is good in this regard.

Thanks for your replies.

MI5 · ‎21-02-2021

You're welcome @PhilSue

Nothing to worry about at all.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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