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O2 ported my phone number before I received new phone?

Bb20
Level 1: Joiner
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I ordered a new phone 2 days ago after changing to O2 from another network. I supplied a PAC code to keep my old number, I haven't actually received my new phone yet because it was delayed a day on the shipping. 

I received a text from O2 today saying "We're just letting you know we have ported your number to O2". This was a few hours ago and now my current phone has just lost all calls, texts and data. I was under the impression that this wouldn't happen until I activated the new sim? Now I'm left without a phone until my new one gets delivered, which I haven't had any further updates with and now I can't actually even call the customer care to get more advice.

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MI5
Level 94: Supreme
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@Bb20 

Go into any O2 store with some photo ID and they will give you a sim to use in your old phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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