Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237572 Views
  • 2 replies
  • 2 kudos

Bill payment

My bill was due to be paid on the 2nd January. Nothing has left my bank account but my bill says its paid. Any suggestions?

Jacki by Level 1: Joiner
  • 299 Views
  • 1 replies
  • 0 kudos

I can’t pay my bill

I was due to get a universal credit payment on the 24th December but because my partner left his job and started a new one in the same period I didn’t get anything. I’ve scraped some money together today to pay the manjority of my o2 bill but I can’t...

Amy211 by Level 1: Joiner
  • 354 Views
  • 1 replies
  • 0 kudos

Resolved! Late payment on credit file

Good Morning,I'm hoping someone may be able to help and point me in the right direction. I've emailed credit file referral team twice, with no response.O2 placed a late payment on my credit file. I contacted o2 and they cleared the balance due to an ...

Danv by Level 1: Joiner
  • 2159 Views
  • 9 replies
  • 0 kudos

Resolved! My phone has stopped allowing international calls

Hi all. I'm on pay monthly and have an international bolt on. My international call won't dial out. Can anyone suggest a fix? I can't call customer service and wait 45 mins and online chat is unavailable.I live in Northern Ireland and want to check o...

Katryna by Level 1: Joiner
  • 1140 Views
  • 5 replies
  • 0 kudos

Resolved! adding a phone to myo2

I need to add my sons phone to myo2 to manage his account.

Justin3 by Level 1: Joiner
  • 450 Views
  • 2 replies
  • 0 kudos

Resolved! Access Charge 50p a minute for 084 number phoning UPS

Hello, got charged 55p a minute phoning UPS 5p a minute plus 50p a minute access charge. On the call the said it would be 5p + access charge and I could phone a different number (I phoned the one in the email I got and wasn't quick enought to take do...

Resolved! Pay Monthly and discount.

At the time of shopping for a contract, I had someone from the o2 support team assisting me in purchasing a phone and contract. At the time of the agreement in purchasing, she had given me a discount for my pay monthly. She had said that I will have ...

anitaa by Level 1: Joiner
  • 2778 Views
  • 20 replies
  • 0 kudos

Resolved! New Phone

The screen on my old phone smashed yesterday so I went straight online and ordered an upgrade... It said "Order by midnight and get your phone the next day" - Most of the phones were out of stock but I kept searching until I found one In stock. It sa...

Resolved! Cancel my extra

How do I cancel my extra Disney before it renews

Kev4 by Level 1: Joiner
  • 411 Views
  • 1 replies
  • 0 kudos

Network signal problems

I've had problems with my phone signal since July at home because of a mast being down, and ongoing works. Now in a support bubble still having problems, with no data or calls despite network checker saying that full signal and coverage in area I'm n...

Jon7 by Level 1: Joiner
  • 1055 Views
  • 7 replies
  • 0 kudos