Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 15 replies
  • 5 kudos

Resolved! New sim not working after 24 hrs what can I do

My Phone was lost or stolen in Doha Airport when I got uk I get from 02 store new sim they put in other phone for me and said it will activate in 24 hrs . Still no good what do I do?

DENCOY by Level 1: Joiner
  • 4 replies
  • 0 kudos

Frustrated by O2 who simply don't seem to want to help

Hi there. I am hopeful that perhaps someone can shed some light as to why O2 don't seem to want to help. I am an existing customer on a pay monthly, nearly at the end of a 2-year contract and currently being bombarded with calls etc asking me to upgr...

sparkle777 by Level 1: Joiner
  • 15 replies
  • 0 kudos

Resolved! Qzink

Hi all can anyone help I have been charged 2 lots for £3 to qzinc what is this?

NAT by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Voicemail Not Working

Hi, I joined O2 moble after Talktalk closed shop a few weeks ago. All seemed ok until I got a voicemail message. I can’t retrieve this nor can I set up voicemail reception. My phone is an I phone 4s on a pay monthly subscription. An O2 adviser told m...

sammeg by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 insurance

The accident insurance is a terrible. I’ve paid for it every month for 6 years and today I finally tried to claim from it. Not a big claim. Just a cracked screen, something that would cost maybe £20-£25 to fix in two hours. So after 40 minutes on the...

Geeb by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade not registering

Hi, I upgraded my phone and tariff last week online, my order came through and I collected my new phone from my local O2 store no problems. However, when I checked on My O2, my old contract was still live on there. I tried to put my O2 Open discount ...

Resolved! O2 and credit checks

Hi guys. So my phone has just been broken for to water damage. I resorted here to apply for a new phone because I have a contract on this network for my son. So I applied and they want a deposit for £300. (Baring in mind I’ve just broken an iPhone SE...

Ebritton14 by Level 3: Thinker
  • 8 replies
  • 0 kudos

No 4g in the usa

I can’t seem to get WiFi/4g access in the USA last week or this week. Why is this???

Sambyron by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! stolen sim active

i gott 4 pay monthly sims but am only using 1 i went into shop and they said yes there is only the one your using active now just 2 mins ago its saying 2 are active they went missing when we were clearing out my mothers belonging after her death

davieboi by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Bolt on

Are 1off Bolt on carried over to next bill