Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Keeping numbers from two phones

I just upgraded my wife's contract to a Sony 5 II 5g however I am going to be using the phone myself and she will be keeping her current one.Because her new phone has a 5g sim and as soon as I turn on the new phone her current sim will stop working. ...

Number change

Hi I’ve recently upgraded my phone and want to change my mobile phone number. I’ve tried to ring 202 who are fairly useless at the moment and just cut off your call. I can’t see any option on the My02 app to change it either

4G showing but can’t use mobile data

Hi, I am having trouble using my mobile data. The 4G is showing at top of phone but I can’t access anything I have over 100GB of data left so it’s not this! I recently changed to another sim only tariff so I haven’t changed my phone or sim just upgra...

Mobile data not working

My mobile data has not been working for over a week now

Resolved! SIM ONLY%20CONTRACT

26/1/21 HELLO, I HAVE DECIDED TO GO FOR A SIM ONLY CONTRACT TO SAVE ME MONEY, PLEASE TELL ME MORE ABOUT IT THANK YOU CALLUM [Personal information removed]

How to set up esim on Samsung Galaxy 20 FE and Galaxy Watch 3

I purchased the latest Samsung Galaxy s20 FE and the Galaxy watch 3 but i'm having difficulties setting this up through the mobile network. I've contacted o2 several times but my question doesn't seem to be properly answered. I've paired both devices...

Mobile bill limits

Frustrating day! I've just recieved a £400+ phone bill! I have two phones under 1 account for my children. About 15 months ago, I contacted 02 via live chat regarding a high bill. They put a spending cap on the account at the time. I duly upgraded my...

Get my old sim working

I am sending back my new phone I got less than 2 weeks ago. My sim is now working on new phone and I want it to work on my old one again whilst I wait to upgrade again. Can this be done?

How can I claim my free Samsung buds and SmartTag?

I have chosen to upgrade to a Samsung 21+ and part of the package was free Samsung buds and a SmartTag. I was told on phone to o2 to claim online and I have tried checking the Samsung Members app but having no luck finding any information. Thanks in ...

Resolved! Pay my 2 O2 phones from different accounts?

Hi, I have 2 phones with 02, one for me and one for my daughter. I want to know if its possible to have my phone going out of my bank on a debit and my daughters going out of her dads bank on a debit? Thanks

O2

Forum Posts