Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! trying to port a number to O2

Im starting to get seriously peed off with O2's lack of being to able to do such a simple task. I've tried to port a number to O2 and completed a form online and nothing was actioned, actually trying to talk to someone is a mission impossible and Tom...

Resolved! Reduce spend cap

How do I reduce spend cap without phoning the unstaffed 202?

Unable to leave O2 - next option is to contact Ombudsman

I contacted O2 yesterday, as my 24 month contract expires on 14/2/21 to let them know I wouldn't be renewing my contract. After the call had ended (I spoke to an agent called Daniel). I received an e-mail notifying me that I had moved onto a new 12 m...

Phone Not Despatched

Hi, I ordered a new phone via an upgrade on Thursday 14th of this month. When checking out it said if I order by midnight it will be next day. I did this due to being a carer and my previous phone is broken, so I desperately need a phone to be able t...

Bluelight card voucher does not work

Hi,On the bluelight card website it says we get 25% off the bill with airtime over 3Gb but when I go to put the voucher code in that was given in the website it says it isn’t valid. I can’t do the o2 open because my actual company is part of that sch...

Text messages

Hi I’ve got a new iPhone 12 Pro Max received yesterday and when I’ve put my SIM card in everything works fine like data, phone calls but I cannot send SMS messages. I can receive them but not send them. Can anyone help. I’ve tried turning my phone of...

sorin

delivery

Resolved! O2 Change of Mind Policy (Exchange NOT Cancel)

Has anybody got any experience with this? I rang customer services today and was rather surprised by the apparent lack of knowledge of their own process. The girl on the phone had to keep putting me on hold while she spoke to somebody else and eventu...

Resolved! Change tariff from monthly to sim only

I want to change my tariff from a monthly deal to Sim only deal. But can’t seem to ge through to do this.

Upgrade - item out of stock

I ordered an upgrade for Samsung Galaxy S20 FE orange on 6th January. At the time of ordering it said next day delivery - half an hour after ordering I recieved a message to say item out of stock and I'll recieve it soon.It's nearly 2 weeks since ord...

O2

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