Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number transfer

I joined O2 few weeks ago. Now i want to transfer my old (vodafone) number to O2. I’ve filled the form with pac code and submitted on 26th of december. Still no reply from O2

How do i get onto live chat

Ive lost my phone and struggling too swap my number 0nto a new SIM

Changing SIM number to my old number

Hi, I have tried 5 times to port to my old number to my new SIM card and still nothing, it keeps saying that there is an error and to contact O2. I have been waiting and my old provider has cut me off so have this new number which I don’t want! HelpM...

Resolved! Changing payment method and name

Hi, I was paying a 24 month contract I got for my girlfriend 2 Christmas’ ago as she was at uni , as the contract was ending a few weeks back she decided to upgrade and now wants to pay it for herself , is there anyway to do this on the app? We tried...

Resolved! My bill

I have o2 refresh. So my bills are split in 2. Airtime and device but the only payment coming from my bank is the device amount of £13. It says I pay the airtime amount by cheque when I do not. My bill this month was also £-4.47. In very confused and...

Resolved! how do%20I%20get%20a%20settlement%20balance

how do I get a settlement balance ?

Why the monthly payment was attempted 2 weeks ahead?

I've received a warning from O2 about missed payment on first dates of the month despite my payment date is 17. email warns me I have to pay less than £4 tomorrow. Is this a fraud or something to do with the Brexit?

Unable to access webchat

Hi all, I'm wondering if anyone else is experiencing issues accessing the webchat function. I need to cancel my O2 account because Brexit and I now live in Ireland. Is there an alternative way to contact customer service/cancellations other than call...

Resolved! Family

In my household we have three separate o2 contracts, can anyone advise on how we go about getting these all merged onto one contract or one monthly payment please?Thank you

Resolved! Keeping number after contract is up - currently abroad.

Hi there,I currently live in Vietnam and am unlikely to return to the UK for some time due to the current global issues. My Pay Monthly contract finishes next month and I wish to ensure I can keep my number without starting a new tariff. I am happy t...

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