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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
  • 278673 Views
  • 2 replies
  • 2 kudos

Resolved! Deposit refund

Hiya! I recently got a device but was asked for a deposit after the credit check. For me, it was fait enough so I made the deposit and was informed that after 3 months of paying on time I can have the deposit back. My question is, since I already set...

Deposit1 by • Level 1: Joiner
  • 1191 Views
  • 5 replies
  • 0 kudos

Resolved! unsed payg credit

I swapped from o2 PAYG to monthly . They said my unused credit would be credited to the monthly bill but it hasnt been . How long should this take ?

mw2 by • Level 1: Joiner
  • 396 Views
  • 1 replies
  • 0 kudos

How do I make an extra payment on my device plan?

I would like to make an additional payment for my device plan - I'm trying to (eventually) pay off my device plan early so I can get an upgrade. Worth the phone line only accepting urgent queries (taking money off me would seem like a priority) I can...

Resolved! Bill

Does anybody know how to set up a direct debit for a bill, My bill is split so o2 already set one up for my device but none for my air plan because they owed me.

Stacey18 by • Level 1: Joiner
  • 434 Views
  • 1 replies
  • 0 kudos

Resolved! O2 Refresh

Hi,I've just seen this message on my account saying 'Good news – you can upgrade today Upgrade to O2 Refresh today for £297.00' and I'm just wondering how I actually upgrade. I'm very confused. Thanks,Jamie

JSH2644 by • Level 1: Joiner
  • 947 Views
  • 5 replies
  • 0 kudos

Resolved! I watch

Hi, I am current pay monthly customer. I’m looking to a buy an I watch and pay monthly for this aswell. I do not want to take out another contract with air-time. I simply want to sync it to my iPhone se. Is this possible to do? All the options appear...

GL1982 by • Level 1: Joiner
  • 456 Views
  • 1 replies
  • 0 kudos

Resolved! First Bill

I received my new phone on 18th Jan which started my new contract with o2 but have already been charged the full amount. The money came out of my account on the 1st Feb, does this seem right? That means I’ve paid full money for only two weeks of serv...

louiseeax by • Level 1: Joiner
  • 361 Views
  • 1 replies
  • 0 kudos

About my bill date

I just won’t to know why my bill comes out on the 1st but nothing start till the 17 th?

Kirstieann by • Level 1: Joiner
  • 2242 Views
  • 16 replies
  • 0 kudos
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