Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Callers only get one ring when they dial me

I currently have an iPhone XS and ever since I bought it, when people ring me they get a single ring in their ear and then it goes silent, however my phone actually continues to ring.What happens then is I get people thinking the call hasn’t connecte...

Oliver85 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Data abroad

HelloI would like to know how I can check my data .....while I am abroad?

Vannia by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! 3G 4G not working East Croydon

Hi, I have been with o2 for a long time I am disappointed to not be able to use 3 or 4g at East Croydon station and surrounding. This has been the issue at lest for 4 months. Can you please tell me when this going to be fixed ?

Ragu by Level 1: Joiner
  • 4 replies
  • 0 kudos

nothing between 1 and 6 gb

About to upgrade my ancient phone to iPhone XR. Trying to customise a plan but when I do, there appears to be nothing between 1gb and 6gb.

Amadeus by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Wi-Fi calling disappeared - Sony XZ1

Hi all,Was expecting a call today - never came through. Wifi calling icon was up, but then tried to check voicemail and it didn't connect the call, so I restarted the phone.Now the icon is gone - and the option to enable WiFi calling has disappeared ...

PeterB1 by Level 1: Joiner
  • 35 replies
  • 0 kudos


Hey i been on holiday for 2months and dont pay for both month get leeter what i Need pay until january 30but i just Back 31 and find this 3leeter what i can doo to dont have more problem i can pay of end of this month for all time i dont paying if it...

Lauris by Level 1: Joiner
  • 4 replies
  • 0 kudos

Joint billing

Hi, I have two numbers (business and personal) and currently they are invoiced on the same bill. Is it possible to have two seperate invoices, one for each number? Kind regardsSophie

SophieJay by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Old iphone

I now have a new upgrade, how can I tell if my previous pay monthly IPhone is locked to 02 ? I want to sell it on, tia

Marie88 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Parental control questions

Hi , can anyone offer advice on parental control issues , screen usage time and general blocking of children using phone at home please ? Ideally I’d like a way whereby I can restrict texting and phones calls during the night whilst children should b...

EmmaC by Level 1: Joiner
  • 3 replies
  • 0 kudos