Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change tariff date

Hi I have been trying to change my tariff date to the first of every month due to me getting paid then I have phoned the number provided and can’t get through to anybody to help me 0800 902 0217 and now my contract has been put on hold until it is pa...

Can't view data usage

Hi. I can't view my leftover data usage on my app. It isn't where it usually is (next to text and call usage) can anyone help please?Thanks!

Resolved! Bonding Fee

i had to pay a bonding fee which was supposed to be returned to me in 3months, it has been 3months now im just wondering why i have not got my money

Resolved! keeping the same tariff

i had a txt to say my tarriff had expired asking what i would like to do, however there is no way of contacting o2 to do this , what can i do

5g Network Not Working

https://www.thesun.co.uk/tech/13732138/o2-5g-towns-cities-uk-where-locations-map/?login=true 5g apparently is now in Bournemouth, I live in Bournemouth, I have 02 5g sim in my iphone 12 pro, it is still showing 4g, why is it not on 5g yet? how do I t...

Resolved! Tarrif question

Hi all,I received a text yesterday saying my tarrif was coming to an end. I tried to contact customer Services but could not get through and kept getting cut off.My question is, if I do nothing will the tarrif stay the same?thanks,Gerald

Resolved! mobile unobtainable

I have no signal in my house, so cannot make or receive calls, except calls over wifi. Now friends are reporting my phone is ringing unobtainable (continuous tone). I have tested from my landline several times, I get the same. I have switched off com...

Resolved! Upgrade.. that never was?

Hi, just wondered if I could have any help or advise concerning a potential upgrade I feel I was inline for. I had a SMS message from o2 just before Christmas Day just gone to say, if I upgraded to the pro max 12, o2 would pay my remaining contract o...

Resolved! PAC code swapping over

Good morning I entered my PAC code on the 02 website saturday to take my number from my revious provider EE but it is yet to swap over. How long should I wait or is there someone I can call about this? Thank you

Resolved! Text Message

I’ve just been sent a text allegedly from o2 saying my monthly billing plan has failed and I’ve been sent a link to continue using o2 services. Is this genuine?

O2

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