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O2 Refresh

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JSH2644
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on ‎03-02-2021 19:34

on ‎03-02-2021 19:34

Hi,

I've just seen this message on my account saying 'Good news – you can upgrade today Upgrade to O2 Refresh today for £297.00' and I'm just wondering how I actually upgrade. I'm very confused.

 

Thanks,

Jamie

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MI5
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on ‎03-02-2021 19:40

on ‎03-02-2021 19:40

@JSH2644 

Scroll down to the bottom of your MyO2 homepage and you'll see yje upgrade options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 151678 Posts
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Registered:

on ‎03-02-2021 19:40

on ‎03-02-2021 19:40

@JSH2644 

Scroll down to the bottom of your MyO2 homepage and you'll see yje upgrade options.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JSH2644
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on ‎03-02-2021 19:45

on ‎03-02-2021 19:45

I clicked on upgrade and it told me to choose a phone and a plan but no mention of the £297

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MI5
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on ‎03-02-2021 19:46

on ‎03-02-2021 19:46

@JSH2644 

That will be added when you click through to checkout.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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JSH2644
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on ‎03-02-2021 20:06

on ‎03-02-2021 20:06

Thank you so much for your help. It worked 

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MI5
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on ‎03-02-2021 20:06

on ‎03-02-2021 20:06

You're welcome slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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