Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Travelling to Cuba

Hello,I wonder if anyone can answer whether my phone will work in Cuba, just as an emergency. I'll buy a card to use the Wifi but I'd like the option to know that my phone will work in case! Thank you.

Payment

I moved to Sky so dont have an account with o2 they dont recognise my mobile number. O2 said they were taking the device balance they didnt.I sent a cheque to Winchester it's not been presented to my bank.I have made numerous calls at different times...

Extra charges on monthly bill

Why am I being charge twice for data usage which I haven’t used. Yes I am abroad my mobile data is off and my roaming is also off so why am I being charged abd I’m not using no data. I haven’t made no international calls or send a text . I have WiFi....

Resolved! Ordered Apple Watch haven't received dispatch email

Hi,I ordered two apple watches on Friday with two different number which I am the account holder for. I received an email to phone a number for a credit check, was told on the phone that this had been accepted. I still haven’t received any dispatch e...

Resolved! Mobile data not working, google pixel 5

Hi, I got my Pixel 5 about a month ago. The mobile data won't work. If I take the sim out, swap it and then put the right one back in, it works for about an hour but then nothing.Sim has been activated and it's got signal so I just don't know what th...

Resolved! Out of stock

The contract I have started for the iPhone 12 pro max 128gb I'm gold is out of stock is there anyway I can change to a size or colour that is in stock

Number Port in Issue

Both myself and the wife purchased the O2 sim only plan as a new contract. We wanted to port out old number from Three network over. We did both plans (mine and her) at the same time; provided old numbers and PAC codes from Three. 48 hours later, min...

trade in%20for%20new%20phone

I've been offered £300 for my existing phone and want to use that to pay off my remaining contract so I can upgrade my phone. Is this possible?

I'm now paying two accounts

Hi GuysWhen I upgraded I also changed my phone number.The result is I'm now paying two lots of airtime.How do I cancel/remove/stop paying for my old phone?I have been round and round in circles on MyO2, bloody useless.Tx John

Resolved! Returning a new phone

HiIm returning a new phone that arrived scratched.I live in Norwich and as I don't want to pay for recorded delivery I was going to drop it in personally to the Communications House address on the Freepost bag I've received from o2.However there does...

O2

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