Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Termination not Completed

Hi,Long story, sorry.An audit of my bank account showed unexpected payments to O2, 3 payments when we only have 2 phones.In April phoned customer services and they identified the extra payment as being to a very old emergency phone that we had cancel...

Resolved! Keeping the same number

I changed my number over to o2 and I filled the form online and they texted me saying it will done on Tuesday 5 to January and my old phone says no service but the number hasn't been swapped over yet.

Voicemail

My voicemail facility no longer works

Resolved! eSim How can I get an O2 esim pack?

Hello there , How can I get an eSim with my02? a link etc. I couldnt find it

Hello

I don't understand the bill

Resolved! What app won’t work when on wifi

My what app won’t work when on wifi. Using an iPhone 11. Have to switch off wifi to get messages.

GDPR Breach - Merged accounts

My account has been merged with my son’s account (not by me). GDPR breach. How do I unmerge them? Tried resolving on chat and going round in circles with me being locked out one minute and then him the next. One agent insisting there is no link betwe...

Resolved! vat

Hello. My monthly device payment plan is £31.27. Is vat included in this or is it not vatable. Thank you

Bill payment

My bill was due to be paid on the 2nd January. Nothing has left my bank account but my bill says its paid. Any suggestions?

I can’t pay my bill

I was due to get a universal credit payment on the 24th December but because my partner left his job and started a new one in the same period I didn’t get anything. I’ve scraped some money together today to pay the manjority of my o2 bill but I can’t...

O2

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