Urgent help

[Zaimca19]

Hi team,

I've been an O2 customer for over 10 years with no problems 

I currently have a refresh account including airtime and device plan 

Fancied a new phone and cheapest price was through an O2 reseller so I upgraded 

Now I have 2 numbers on my account 

Id like to cancel contract 1 and transfer the number to my new contract 2

However I've been on the phone to O2 for 1 hour and the advisor insist that this can't be done as they are on the same account. And advised me to return and cancel contract 2 and come to them direct. I don't want to do this as it's way cheaper from the reseller 

Surely my number can be migrated to contract 2, I thought this would be easier being internal. Please can someone help cancel.contract 1 and move my number over 

Thanks 

[jonsie]

Port your number out to another network cheap PAYG

Then port the number back into your account

[MI5]

@Zaimca19 

They appear to ne refusing migrations now, although was always possible before.

Guide: Migration & porting into O2 

Another option is to get your PAC and switch temporarilly to another network on PAYG.

Then get your PAC from that, and port back in.

Guide: How to get your PAC [June 2021 Update] 

You'll be charged for anything owing on the first account either way.

Guide: Cancelling Your Contract 

[Zaimca19]

Is there really no other way round this?? Seems ridiculous 

[Zaimca19]

Is there really no other way round this? They can do it but are refusing?? 

[MI5]

@Zaimca19 

If you keep trying you may find someone willing to do it, otherwise, port out and back in again.

[jonsie]

Refusal seems to be a new business decision.

It's been this way a couple of months now

They can do it easy enough but....

[madasaf1sh]

@Dave-O2 

This is a refusal of doing a migration

[Dave-O2]

Thanks @madasaf1sh 

@Zaimca19 If this is still ongoing, please drop me a PM with your details & i'll take a closer look 👍