26-08-2022 12:26
Hi I just noticed I have got £15 extra charges for my next bill I have just came back from Turkey but my internet wasn’t on why am I being charged
Solved! Go to Solution.
26-08-2022 12:47
There are a few reasons why this could be @Nicola77
Does your bill not explain what the charges are for?
To get to the bill details, see this guide:
Guide: How do I get to the 'Download Bill' page?
The charges could be down to roaming:
Guide: Roaming in Turkey and Cyprus
Or it could be premium services:
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
If your bill does not go into details, then you need to contact customer services to ask.
You can call them on 202, or message on social media if you have that.
Twitter | Instagram | Facebook
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
26-08-2022 12:44
26-08-2022 12:44
It could be that you have sent a text message or made a phone call, as that will trigger a charge, also note some apps will still try and use mobile data, as per the permissions you gave the app.
26-08-2022 12:47
There are a few reasons why this could be @Nicola77
Does your bill not explain what the charges are for?
To get to the bill details, see this guide:
Guide: How do I get to the 'Download Bill' page?
The charges could be down to roaming:
Guide: Roaming in Turkey and Cyprus
Or it could be premium services:
Guide: Have you fallen for or been conned into a premium rate scam? What to do next
If your bill does not go into details, then you need to contact customer services to ask.
You can call them on 202, or message on social media if you have that.
Twitter | Instagram | Facebook
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here