cancel
Showing results for 
Search instead for 
Did you mean: 

Extra charges

Nicola77
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi I just noticed I have got £15 extra charges for my next bill I have just came back from Turkey but my internet wasn’t on why am I being charged

Message 1 of 3
469 Views
1 ACCEPTED SOLUTION

Accepted Solutions

gmarkj
Level 66: Unequalled
  • 12765 Posts
  • 95 Topics
  • 1162 Solutions
Registered:

There are a few reasons why this could be @Nicola77 

Does your bill not explain what the charges are for?

To get to the bill details, see this guide:

Guide: How do I get to the 'Download Bill' page? 

The charges could be down to roaming:

Guide: Roaming in Turkey and Cyprus 

Or it could be premium services:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

If your bill does not go into details, then you need to contact customer services to ask. 

You can call them on 202, or message on social media if you have that.

Twitter  |  Instagram  |  Facebook

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

View solution in original post

Message 3 of 3
461 Views
2 REPLIES 2

madasaf1sh
Level 78: King of Kings
  • 11867 Posts
  • 65 Topics
  • 3198 Solutions
Registered:

@Nicola77 


It could be that you have sent a text message or made a phone call, as that will trigger a charge, also note some apps will still try and use mobile data, as per the permissions you gave the app. 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
462 Views

gmarkj
Level 66: Unequalled
  • 12765 Posts
  • 95 Topics
  • 1162 Solutions
Registered:

There are a few reasons why this could be @Nicola77 

Does your bill not explain what the charges are for?

To get to the bill details, see this guide:

Guide: How do I get to the 'Download Bill' page? 

The charges could be down to roaming:

Guide: Roaming in Turkey and Cyprus 

Or it could be premium services:

Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

If your bill does not go into details, then you need to contact customer services to ask. 

You can call them on 202, or message on social media if you have that.

Twitter  |  Instagram  |  Facebook

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 3 of 3
462 Views