Payment issues on 6th June 2025

[Sarc]

Did anyone else get this text last Friday? (6th June)

I paid my bill in the morning, got the confirmation screen and checked a bit later on to see if the money had been requested/taken from my account which it had and then later on this text came through. I checked with my bank, the money was still showing as gone, i checked my O2 account and now the bill was showing as unpaid.

I checked again this morning (9th June) the bill was still showing as being unpaid so i paid it again, this time i got the confirmation screen, text and email to say money had been received but the money from Fridays payment is still gone so I’m a bit annoyed that I’ve had to pay my bill twice and can’t seem to get a straight answer from anyone at O2 on whether or not I’ll get the extra money that I’ve had to fork out back.

[Bambino]

@Sarc You need to speak to the Payment Management Team on 0800 902 0217 
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am

[MI5]

@Sarc 

Payment from Friday could be pending which means O2 didn't claim it but it was ringfenced by your bank.

It will return to your account in 7 to 10 days.

[Oxonian]

Not sure @Sarc if it could be connected to :- 

NatWest fixes app outage which left customers fuming - BBC News

https://www.bbc.co.uk/news/articles/c4gry29g30qo

[MI5]

Unlikely as O2 bank with HSBC.