Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Transfer number help

Hello, I've signed up for an O2 SIM only plan and I'm struggling to transfer my number from EE. I have a PAC from EE.When I placed my order it said if I provide a PAC code then the transfer will happen automatically, which sounded good and easy. This...

squarejoe by Level 1: Joiner
  • 4 replies
  • 0 kudos

keeping phone number

Just moved from pay and go after many years and onto pay monthly but can I get to keep my original phone number. this is an automated nightmare. the sims have been swapped and the new one is working cannot get through to a human to arrange to keep my...

AM2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Phone screen broken

Hello,my phone screen is broken could you repair looking for help and advice Helen

Helen28 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Apple tv

How do you get the Apple TV with a new iPhone

Ian6 by Level 1: Joiner
  • 2 replies
  • 0 kudos


i sent a new phone back and it was recieved by o2 within days of order yet im being charged a full month rental and being threatened with redtriction if i dont pay im being mesded aboutbi was told 1st it would be credited 2nd it wouldnt i would have ...

Summet by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Declined additional connection

Hoping can get some help. I applied for an additional connection and it asked me for £375 deposit, I paid this plus upfront cost so £395 in total. This was on 24th July. They then declined the order but as yet still not refunded the deposit and upfro...

Rbarkley82 by Level 4: Observant
  • 7 replies
  • 0 kudos

Resolved! Cannot reach 02

hey there, I cannot reach 02 at all, I tried different numbers. Maaybe there is an email I did not see...? Thank you

renjoe by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Free wireless earphones

Hello all I have just upgraded to a new Samsung and was told by the sales person on live chat that there was a free pair of wireless earphones in the deal. Of course I have received 10,000 emails about the phone but not ONE on how to obtain the earph...

Bolt on

I’ve just realised that I’ve had a bolt on for 50 picture messages on my account- it’s says on my account that this has been since March. I have not requested this nor used it. How do I get in touch for a refund for this?

Laura26 by Level 1: Joiner
  • 1 replies
  • 0 kudos