Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upfront payment issue

Clicked to pay a upfront payment towards a new phone I ordered. But the upfront payment hasn’t came off and is now charging me more monthly than I expected

Resolved! My phone has been stolen

Hi, my phone was stolen last night please could you block my sin and my phone from getting used please

Resolved! Can I reactivate my account

My contact is coming to an end and I was going to change network but this has not worked out. Can I reactivate my original account and number?

Resolved! upgraded and not working

Hi can anyone help, I upgraded this morning and now my phone won't text or handle phone calls

Resolved! Data

How do I set a cap on my data

Resolved! Keying through discount

I was told that my discount could be keyed through through the app separately once the phone was received. How do I register for the discount using the app?