Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changed my sim

Hi. Ive recently changed my sim from a pay as you go to a pay monthly. Ive kept my old number but ever since ive swapped the sim card, I cant text or use any internet. I can still make phonecalls and receive texts. Any idea what the issue is? Thanks

Resolved! Using my phone abroad, nothing happening

I'm unable to use my phone abroad only when connecting to the Wi-Fi, data roaming is on checked network status

Resolved! Lost phone

Hi, I lost my phone and unfortunately my address has not been updated on the account. O2 are sending out a replacement sim. Is it just a matter of a simple SIM swap?

Resolved! New sim

Just signed up with o2 for a sim only deal and I have already had my first bill even though the SIM card hasn’t even been delivered yet

my first and second bills

when i signed up for my new account in June, i signed up for a monthly device cost of £11.50 , and a airtime plan of £18.00 per month.however my July and August bills are charging me £19.95 per month.Why is this please ?

Resolved! Voice mail

Is voicemail included in sim only deals

Resolved! Change phone number

How do i change my current mobile number

Resolved! im on o2 refresh if i pay off my device plan can i end my airtime contract?

hi im on o2 refresh if i pay off my device plan can i end my airtime contract

Resolved! Bill

I have just received new bill which has a charge of £55 on it for extra products bought. Is this linked to the fact I have been to Canada recently?

Resolved! Monthly tariff

Hi, I have been with 02 for many many years. I currently pay £32 a month for unlimited texts and calls and 25gb data. However when I recently looked at data plans on the 02 website, it says that for 30gb data a month and unlimited texts and calls, yo...

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