Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Second device

Hi all so I placed an order last night for another phone for my partner, had all the legal documents and an email saying full steam ahead for us... anyway I looked on my 02 tracker and all it says is order placed.. can anyone tell me if I've been acc...

Return an upgrade phone

I have just upgraded my wife's phone (to SE 3rd Generation from 6S Plus) and on receipt notice that it's much smaller than I realised and she will struggle typing on the new phone. It has come with a Sim but I haven't put that in yet to see exactly h...

Resolved! Calling a UK number that’s in the Europe zone

Hi I cannot seem to find a clear answer for this question anywhere! If I am in a country within the Europe Zone (Cyprus) and my mom calls my o2 number from her o2 number will she be charged?

Phone stopped working

I brought my phone with me to Nigeria. It worked fine until I had to change to a new device. It let in one call, then stopped completely. What do I do now, I need to access my calls, texts and WhatsApp. I am still being charged monthly

Resolved! Phone upgrade

Upgrade

Resolved! PAC code given, number not changed

Hi,I transferred from EE to O2 this week, I gave my PAC code when I ordered the SIM card, however the SIM has arrived and I am using in my phone, but I have had no message or information that the transfer to have my old number has begun. The phone is...

Resolved! Pixel6 + Airtime deal- Gift Card Elegibility

Hi, I got the Pixel 6 + Airtime package that comes with a Gift Card. I'm now looking at transfering my old O2 Pay as You Go number to this new contract but I'm wondering if that will mean I'm no longer elegible for the Gift Card? I've read the T&Cs b...

Resolved! Data not working in Budapest

I have travelled to Hungary along with 5 friends, having been here for more than 12 hours I still do not have any data coverage. I have not received the default message from O2 to state that I am roaming. I am the only one, who’s having this issue.I ...

Resolved! International texts

I want send and receive international texts from Australia to the UK from UK to Australia?

Resolved! Bill

I will be paying my bill the 7th of august

O2

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