Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Cancel my c

Hi I want cancel my contract now please O2 is totally rubbish

Resolved! Cancel con

Hi my name is [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!] I want to cancel my contract

Resolved! Phone upgrade

Hi im wondering if I renew my contract and get a new phone would you guys be able to wipe the remainder of what I owe? i need a new phone desperately so if not I may go elsewhere. i can also offer up my iPhone 11 64gb as a part payment please let me ...

Resolved! Signal.

I am at Wales on holiday and I thought there would be good signal in Wales and I found when I got to the hotel in Wales that the signal is not good I had to us the WiFi calling and found texting is part of the WiFi calling when I thought there was ta...

Resolved! Changing from pay as you go to pay monthly

I am currently on the £10 data Big Bundle Tariff but I would like to change to the £6 5gb 12 month contract. Every time I have tried to do this online and on the my o2 app I have gotten an error.

Resolved! esim

Hello, How do i change my current tariff to an esim? Thanks.

Resolved! Scam?

I have had two phone calls this afternoon saying they are from o2. I am not sure if it was. Offering me o2 deal. Am I due to renew my o2.

Resolved! Cancelling airtime

Hello, I need to cancel my airtime plan for my contact I paid off months ago, I can't seem to find anywhere on how I do this? Thanks

Resolved! Gift card

I upgraded my phone and was told as part of the summer sale I would get a £300 gift card but haven't received it, anyone else had this happen or know anything about it?

Resolved! £300 Gift Card NOT received

Hello, Just wondering if anyone has had problems redeeming their summer offer gift card. I've waited 14 days and not had an email, the company sending them said o2 hadn't passed on my details and had no record of my purchase. I've had to send off all...

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