Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! iPhone XR ios update

Good evening we recently updated to the latest software, the phone is now useless as its stuck on the apple logo, I have visited the apple store but to no avail its still the same, all help appreciated

Resolved! Complaining

Hi, can anybody give me the quickest possible way to make a complaint that involves actually getting through to someone, all phone lines busy, ok I only held on for 30 minutes, chat lines not even let you chat as they are so busy, this might sound pe...

Resolved! Double charged

Hi, I wonder if anyone can help resolve? I have Virgin media package included Mobile, my new contract with Virgin now separate my mobile with O2, however this new contract does not start until 12th Oct, so I won't be using O2 SIM until then, but I've...

Resolved! Roaming

I am in Menorca can’t connect to websites

Resolved! O2 billing

Trying to use my o2 billing on xbox store but won't work even know I don't have a spend cap on my account

Resolved! Paid tip up tariff just got a message saying need to top up

Hii paid £10 this morning for my monthly top up rate! And now got a message saying that I beed a minimum of £10 top upWhi can I talk to

Resolved! Bill

Hi why is my bill so high wen I have finished paying for my device, I only need a sim only now been quoted £15 from other companies

Resolved! Credit to account

A advisor said they were putting £20 credit onto my account and it would show under recent charges Ive looked and cannot see it, am i looking in the right place or??

Resolved! How to get a pac number

I am currently a customer, want to keep my number and change network providers. I keep messaging you and you never reply and the numbers I call aren’t recognised

iMessage and FaceTime not working

Hello,I have just ported my number over from Virgin to O2 and ever since that took place I cannot activate Facetime or iMessage on my iphone13.I have carried out the following:1) Switched off and on2) reset all network settings3) Restored phone compl...

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