Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos


Hi, would any one be able to give me any advice, my bill is currently over due, I have made a a payment today but not to clear the full balance, I will be able to clear the full balance within the next month. Is anything going to happen?

Adam10 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel my contract

Where on the O2 website is the specific place to cancel you contract, I cant find it anywhere

Gary6 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Adding a phone

how do I add an extra contract to my account?

Ricky4 by Level 1: Joiner
  • 2 replies
  • 0 kudos

4G Abroad APN change To activate

I’m in France and 4g wasn’t working so checked community advice and suggested change my apn from to which I did and now it’s working. Was this right? Don’t want to effect my tarrif which covers me for data use in Franc...

Danshay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Changing tariff prices?

What is the difference between switching my exisiting tariff or cancelling and getting a pay monthly sim instead?I have switched to a one-month rolling contract and have paid off my device plan.If I select "change tariff" the recommended deal is unli...

JamesR by Level 1: Joiner
  • 2 replies
  • 0 kudos

Bad signal

Hello, is there anyone from N. E. LINCS having signal problems? I checked the network status and it says they are having a problem with our local mast, but it's been going on for a while now, and nothing has changed.

Anji by Level 1: Joiner
  • 3 replies
  • 0 kudos

Can I change to a higher tariff for one month only?

I am going on holiday to a location without WiFi, so would like to change to a tariff with more data for one month only. If I do this, will I be able to change back to my current tariff at the end of the month or will I be stuck on the more expensive...

Contacting O2

I need to change my spend cap. The website says this should be done by contacting O2 on live chat, however I can't find any way to access live chat. I also can't find any information on numbers to call to contact O2. I understand that COVID-19 has ma...

Styxx by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Data

I have noticed a o2 symbol at the top of my phone says checking status or something but ever since this has been happening my data keeps running out I've never had this problem until now

Resolved! Voicemail will not turn off

Please can someone advise me of where to find TuGo? Or whatever it is that let’s me turn my voicemail off as I’ve tried ringing the voicemail off number and it doesn’t work. I can’t get through to O2.

Felines by Level 1: Joiner
  • 2 replies
  • 0 kudos