Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Spend cap

How do I set spend cap

Resolved! insurance enquiry

I have lost my phone and reported it to 02 i need the address to tell how i lost is my name is kwasi asamoah [personal details removed] kwasiasamoah270**Personal info**

Resolved! Bill

U have taken out 130 for airtime bill I have not paid this myself so wud like money back and pay u partial and want to no why it is so high

Resolved! Lost phone therefore can’t use text code security confirmation , can’t log in to My O2 !

Lost phone 2 weeks ago in Canada - phone blocked. O2 promised a new SIM to be sent to me urgently , now home in uk - SIM not arrived - can’t access my O2 because it defaults to asking to send text for security completion - but I DONT have a phone bec...

Resolved! Booking new phone

Call me as I’m a long living customer

Resolved! Number to speak to someone

I'm wanting to speak to an actual person but struggling to find a number

02 failed to receipt in returned phone. Over 16 months later they stuck a default on my credit file

Phone was returned to o2 in Nov2020. O2 failed to receipt it correctly. 16 months later out of blue they stick a default in my credit record. I was buying the house from my landlord, Halifax pulled the mortgage offer and landlord kicked me out to put...

Resolved! I just want to speak to a human

Why is my bill gone up

Resolved! overcharged for additional number

Hello everyone, I added a new contract to my account a few days ago (So, now have 2 phones on same account). I've just received my new bill (covering 25 June-25 July) First of all, O2 have charged me a full month for the 2nd number (although I only r...

Direct debit

Hi I would like to ask why I have 2 direct payments from nime bank account

O2

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