Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! I just want to speak to a human

Why is my bill gone up

Resolved! overcharged for additional number

Hello everyone, I added a new contract to my account a few days ago (So, now have 2 phones on same account). I've just received my new bill (covering 25 June-25 July) First of all, O2 have charged me a full month for the 2nd number (although I only r...

Direct debit

Hi I would like to ask why I have 2 direct payments from nime bank account

Resolved! Upgrade

I have just upgraded my phone but I have ordered the wrong phone can I correct this?

Resolved! New phone contract to replace Sim only contract

I need to speak to a human as these online chats take forever ! any tel nos? need to make sure old contract is cancelled. Made 5 attempts already

Resolved! My order

Hi where is my order please its expected today

Resolved! Cancelling

Hi I want to cancel my contact with you & how do I stop my Apple Music payments?

Resolved! Payment date

Hi, my payments have changed and was wondering if i could change my monthly payments to the 7th of every months please.Many thanks,Abbie.

Resolved! Cancel contact

Hi I wanted to to cancel my contract but due to being abroad I cannot call the 02 helpline number.. I have also lost my sim and have been trying to find a way to co tact urselves to cancel

Resolved! Changing payment date

I have looked online at how to change my billing and payment date for my contract but so far have been unable to get any answers. I tried the online chat but nobody replies for days does anyone know how?! There is no option to?

O2

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