Told lies about my sim deal

[Keddie87]

O2 called me back in March/April about a sim deal where I pay 11£ a month and after 3 months, I get an upgrade. 6 months down the line, still no upgrade and now my bill is 22£ a month! Disgusting service! Want this resolved please 

[Bambino · Accepted solution]

@Keddie87 This is not O2. This is a customer community. No one here can help you with that. You need to speak to customer service.
Call 202 from your mobile or 0344 809 0202, 0800 902 0217 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255