My phone number has not ported across

[Anonymous]

Help!!

I joined O2 yesterday moving from Vodafone, my existing number is supposed to have ported across. I contacted livechat yesterday when, after several hours, my number was still going to vodafone answer service.

The person on live chat apparently fixed the issue and I was told my number would be working from midnight, guess what? it still isnt working.

I need my number working asap, please help, this is my business number and I rely on it.

There is clearly a problem, this normally happens within a few hours or so.

[MI5]

It takes 48 from time of request to port a number between networks .
If the request was made yesterday it won't port until Monday as they don't port on weekends either.

[Cleoriff]

Just remember to keep turning your phone off and back on....but as said by @MI5 it probably wont happen now till Monday...

[Anonymous]

I am now getting "Emergency Calls Only" so I cant even use the temporary number now! Yes I have full signal, wtf is going on?

Starting to think I might have jumped out of the frying pan and.......

[MI5 · Accepted solution]

OK, so if the signal has gone off on the Voda sim it means the port has started - you got lucky.
Just keep rebooting the phone with the O2 sim and it will come online in a couple of hours.
This is completely normal procedure.

[Anonymous]

So if the OP has started the port, I assume it will complete tomorrow or still be Monday?

[MI5]

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@Anonymous wrote:

So if the OP has started the port, I assume it will complete tomorrow or still be Monday?

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In a couple of hours once it's started, so later today.

[Bambino]

@Anonymous If you have the time, please come back and let us know if your port has gone through. It's always a help for others who may encounter the same problem. 

[Anonymous]

Thanks for your answer @MI5

[Msnrchowdary]

Hi, I requested to port my giffgaff payasyou go to O2 payasyou go on friday and I got a message saying that number will be ported on 22.08.2022 and to keep the phone switch off until 6pm. Today when I checked i lost signals on my giffgaff sim. Which means my porting has started? As you said to keep switching on and off phone, should i do after 6pm today or from now on? How will I know if my number is ported to my new O2 sim? Please help