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Fingerprint scanner gone from lockscreen

Cottle83hl
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on ‎15-08-2022 19:56

on ‎15-08-2022 19:56

Good evening.

 

The finger print scanner has gone from my daughters lockscreen and she doesn't know her pin. 

 

Any advice on how to get into the phone please?

 

Much appreciated 

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MI5
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on ‎15-08-2022 20:10

on ‎15-08-2022 20:10

@Cottle83hl 

As we don't know what phone you have I'd suggest you Google for help relating to the correct device.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cottle83hl
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on ‎15-08-2022 20:14

on ‎15-08-2022 20:14

Ops , apologies. She has a Samsung a71

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MI5
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on ‎15-08-2022 20:42

on ‎15-08-2022 20:42

Has she tried rebooting the phone first @Cottle83hl ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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MI5
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on ‎15-08-2022 20:45

on ‎15-08-2022 20:45

If that doesn't help the only other options are here https://www.samsung.com/in/support/mobile-devices/how-can-i-unlock-my-galaxy-device-if-i-forgot-the-...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎15-08-2022 20:50

on ‎15-08-2022 20:50

If she goes on to google and 'find my device' she can unlock the screen from there if she registered

 

Find My Mobile can help you find your device, or to lock or wipe it if it has been lost or stolen. You can also use it to unlock your device.

In order to unlock your device remotely:

  • your device must be connected to a Wi-Fi or mobile network.
  • your device must be signed into your Samsung Account.
  • remote control and remote unlock settings must be enabled.
  • you will need to enter your Samsung Account username and password
Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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