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Anonymous
Posts: 0
Accepted Solution

Email??

I have a problem with my bill this month (3 times what I normally pay) and all I would like to do is email someone... not phone (and be stuck for ages), not join up for a web chat or guru... just a simple email.  Why isn't this possible????   Smiley Frustrated

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Anonymous
Posts: 0

Re: Email??


@Anonymous wrote:

I have a problem with my bill this month (3 times what I normally pay) and all I would like to do is email someone... not phone (and be stuck for ages), not join up for a web chat or guru... just a simple email.  Why isn't this possible????   Smiley Frustrated


Their is no email. All you can do is persevere on the phone, best time to try is at 8.30am when it's quieter

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Level 25: Hard Hitter
Posts: 1,340
Registered: ‎22-11-2014

Re: Email??

Also we always advise people to call cs on 202 (contract) 4445 (payg) as live chat aren't very good for anything other than the very basic of things.

As above, 08:30 is the quietest time to call and not be left waiting on hold.

Good luck.
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Posts: 88,007
Topics: 738
Registered: ‎14-01-2013

Re: Email??

Hi @Anonymous

If your bill is three times higher than normal you need to contact customer services asap.to discuss this with them. As said there is no email facility so all the contact numbers including landline are in this link

http://www.o2.co.uk/contactus

*The Game Is On*

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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Email??

A full breakdown of any charges is available in My O2 but it sounds like the old texts sent as mms or phoniong numbers not covered by allowances. If you don't agree with the charges you must call 202 so any errors can be rectified.

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Email??

Check here and go to the bills tab http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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