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Not connected to Mobile Data??

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Anonymous
Not applicable

on ‎29-08-2015 17:37

on ‎29-08-2015 17:37

Hi guys, My mobile data decided to randomly cut off this afternoon.

When i try to open any apps or safari, a message pops up saying 'You are not subscribed to a mobile data service'

 

I know i am as I only upgraded my tariff yesterday.

 

Does anyone know what this means? I cant reach O2 customer service as i get put on hold, and then the call is ended on their side.

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MI5
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on ‎29-08-2015 17:46

on ‎29-08-2015 17:46

Data settings.
Try texting the word "Active" to 2020. Save the settings that get sent back and see if that fixes it.
If not, look at your data apn and see if it is iData or mobile.co.uk.
It should be iData so you might have to call CS to get it changed over, but let us know first how it goes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152167 Posts
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Registered:

on ‎29-08-2015 17:46

on ‎29-08-2015 17:46

Data settings.
Try texting the word "Active" to 2020. Save the settings that get sent back and see if that fixes it.
If not, look at your data apn and see if it is iData or mobile.co.uk.
It should be iData so you might have to call CS to get it changed over, but let us know first how it goes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
Level 94: Supreme
In response to MI5
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on ‎29-08-2015 17:49

on ‎29-08-2015 17:49

You may need to change the app to mobile.o2.co.uk until you get the bolt on changed to idata.

http://community.o2.co.uk/t5/Apple-iOS-Devices-iPhone-iPad/Connecting-iPhone-to-Data-Services/m-p/54...

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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