close my account with O2

[Anonymous]

I have an account with O2, about 3 years.
I made a contract to get a new mobile phone in January 2013, which ended this year 2015 in January.
But continue to withdraw money from my account, the same amount as if I were to pay the mobile phone when I already finished my contract for payment of the mobile phone will be 8 months.
I went to an O2 store and the answer was, they did not know because I was paying that amount. "But they could not do anything," if I he wished they could do was switch to another tariff.

And I ask?
And all the money I've been paying this time?
For this reason I am very disappointed with O2 and I will close my account.

[MI5 · Accepted solution]

You can drop to a sim only account but you have to ask for it.
If you do nothing your contract will continue on a rolling monthly basis.

[Anonymous]

Call cs on 202 to discuss your options

[MI5]

Simplicity tariffs are here https://www.o2.co.uk/shop/simplicity/#/tariffs

[Cleoriff]

Just noticed this thread.

@Anonymous  you took out your contract the same time as myself January 2013. I am really surprised you had no idea that contract officially ended in January of this year?

I took out a sim only (Simplicity contract) in Jan 2015 and saved myself £10 a month on my new contract. The

money wont be refunded as O2 would presume you wanted to carry on with a rolling contract. The information is always showing in My O2 had you thought to check

[jonsie]

Just call 202, if you are happy with your phone and don't want to change or upgrade, select a simplicity deal that suits your needs and O2 will change tariff for you. Or do it yourself in My O2. O2 would have assumed you were happing on a rolling 30 day same contract and it's up to you to either end the contract or to change tariff.

http://www.o2.co.uk/termsandconditions/mobile/our-latest-pay-monthly-mobile-agreement

3. Your Minimum Period – Your Pay Monthly Mobile Agreement has a minimum contract term called a Minimum Period. After that Minimum Period, you can end the Agreement by giving us 30 days' Notice