Leaving o2

[Otwophone]

Hello, can somebody answer me my question as o2 are currently closed.

I have a monthly mobile o2 contract, as far as I understand I can leave o2's airtime only now as my contract has ended, I still have a year left until my device plan ends, can I leave o2 airtime but carry on with my monthly device plan payments? As far as I understand I am able to do this, if I can, please can you direct me as to where I need to go do this on the app or website, I have been calling o2 but have now been disconnected as they close at 20:00 hours, I was stuck in a queue. Feeling frustrated 😠.

[Enlli]

Guide: Cancelling Your Contract 

But in your case you will need to contact O2 Tomorrow 

[pgn]

Guide: How does O2 Refresh work? will enlighten you in this regard, @Otwophone 

And Guide: How to find help & contact O2 if you need to follow up with O2. Good luck!

[MI5 · Accepted solution]

@Otwophone 

For customers who took out an O2 Refresh contract on or after 17 December 2021

If you decide to end your airtime plan within the first 24 months of the device plan, you’ll need to pay off your device plan in full when you end your contract.

If you're cancelling after 24 months but still within the minimum term of your device plan, your airtime and device plans are unlinked. This means you can either; (i) continue paying for your device plan in instalments, or (ii) pay off your device plan in full.

https://www.o2.co.uk/help/account/joining-and-leaving-o2/leaving-o2

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Also see this thread....

https://community.o2.co.uk/t5/Pay-Monthly/Unlinking-hell/m-p/1804021#M290350