Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4G problem not solvable by o2 guru

I've got problem which online o2 gurus and one shop have been unable to solve. Just wondering if anyone here has any ideas. Sorry this is a bit of a long explanation. I have been an o2 customer for many years, first as a pay monthly contract 3g, but ...

Resolved! PAC number to leave

excuse me but how do i get my PAC number so i can leave O2 having great difficulty cos they try to get you to stay !!!!! i want cheaper deal tailored to my use

Resolved! Swapping from Vodafone to O2 and keeping same number

I am swapping form vodafone to O2 and I've just recived my new phone and a sim card with a new number on it. I want to keep my old number but can't find how to do this anywhere. I've tried calling but 30 min wait... Any advice?

Resolved! Upgrade awful service

On Tuesday 4th November I dropped my current handset and the screen went white, thinking my phone broke and requiring a phone for work I applied for an upgrade online. Having to pay £109 handset £100 to leave current contract and enter into a new con...

Resolved! Porting number from phone in Upgrade period

Hi, I'm currently in my upgrade period but instead of upgrading (way too expensive) I've taken out another O2 contract with a 3rd party retailer. Is it possible to port my number over to the new sim whilst in the upgrade period or will I have to wait...

ipad pro insurance

well im back about the o2 insurance, well on phone, online and instore they all say before the end of the month. They wouldnt do this with a phone as we neeedd insurance and house insurance dont protect against unauorised calls. 3 stores saying its b...

Resolved! Contacting O2

I ordered an iPad, as a new customer, last night and got the order confirmation with a link to track the order. When I follow the link it asks me to log in then says there was a problem locating the account and gives a "solve the problem" link. Click...

How Stupid can O2 be?

How stupid can O2 get? I have recently left O2 and gone to 3 for various reason, the main one being O2s inability to communicate in plain englishI received a text yesterday saying they would be taking (the last) payment on what ever date and to click...

DISGUSTED with O2 Service in porting old number

I’m disgusted with O2 service. I’ve been with O2 for quite a few years and I decided to move to Virgin to get a cheap SIMO deal. The problem was that I didn’t do my research and wanted more than 3G and I wanted visual voicemail on my new iPhone 6s. S...

Resolved! How long does it take for O2 to update your credit file?

Hi Was browsing through my credit file with Equifax, and noticed that my loan agreements with O2 (Device Plans on Refresh) haven't been updated yet. I've settled two of them recently - one over a month ago, another - just a few days ago, yet can't se...

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