Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 Refresh

I am on an O2 Refresh contract where I pay £10 a month for the phone and £12.32 for the aittime tariff. I am looking at the option to upgrade early (which is what I thought the Refresh option was all about) to find that I would have to take up a bran...

Resolved! Pay & Go Mobile Tariff (Big Bundle)

I bought a mobile for my husband at Christmas; he doesn't use the mobile on a daily basis maybe once / twice a week to send texts and to use for emergency purposes. He's on a Big Bundle at the moment is there a tariff he could switch to that he doesn...

incoming calls go straight to voicemail

I can't receive incoming calls but can make calls. Texts take over an hour to come through too!!Is anyone else suffering from this?

Resolved! O2 refresh cancel (device paid for upfront)

Hi,Hoping someone can help... In the Pay monthly terms and conditons, it says that if the Refresh Contract Device Plan was paid for in full upfront (leaving just the airtime plan to pay monthly) then the minimum term for the contract is the full 24 m...

cant complete order

hi problems completing an order, anyone else experencing problems with online ordering.trying to order a phone for my wife but when i come to placing the order the system asks me to enter a valid first name i am already an o2 customer so my details a...

Resolved! Changing surname as got married

Dear sir/madam I went to Carphone Warehouse the other day to do an upgrade early and thought it wouldn't be a problem but you wouldn't give them permission to do this as you still have my maiden name. I was asked to produce my marriage certificate wh...

2.8 pence/minute UK calls on O2 Pay&Go sim (a workaround)

25p/min to UK numbers are the O2 Pay&Go standard call charges. A bit too much if you ask me There's however a little workaround to reduce it to 2.8 pence a minute. What we need: 1) An O2 International sim. It charges you 1p/min to dial an Irish landl...

Resolved! Unlocking phones

Can you use an o2 on a phone you have unlocked from o2

Please help, somehow I've used 16gb of my 20gb data allowance?!?!

Hello, I'm new here. I got a text from O2 an hour ago saying I've used 16 gb of my 20gb data allowance! I haven't done any excessive streaming, watched the odd YouTube video here and there and I only use spotify at the gym while on wifi. I have an iP...

Is there much point in the Big Talker Pay&Go sim?

The Big Talker sim gives you 3000 O2 to O2 texts+50MB data if you top up for £10/month and 3000 O2 to O2 minutes+3000 O2 to O2 texts+100MB data once you top up for £15/month. The International sim on Pay&Go gives you exactly the same txt/min/data all...

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