Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 232782 Views
  • 2 replies
  • 2 kudos

Resolved! Time to resolve signal issues

I moved to O2 about 3 months ago however have been very disapointed with the coverage. From the first day of having issues i logged into the Network Status where it stated "high service demand in the area. Hope to be resolved soon". 3 month's on and ...

Anonymous by Not applicable
  • 5303 Views
  • 66 replies
  • 0 kudos

Resolved! Still waiting for refund on returned handset

I recently paid £225 for an early upgrade on my Refresh contract so that I could get a new phone. I ordered a Sony Xperia Z3 Compact online and it was delivered to me on Wednesday 24th September. O2 sent the wrong sized SIM card so I didn't even take...

Anonymous by Not applicable
  • 3833 Views
  • 9 replies
  • 0 kudos

Not receiving credit for rewards

I have £3.50 in rewards. I have texted CLAIM to 50202 several times but it is not being credited. The same happened last month. I then went online to claim it as extra credit. The amount disappeared from my account but got lost in the ether before re...

Anonymous by Not applicable
  • 3945 Views
  • 8 replies
  • 0 kudos

Upgrade/Refresh Scenario

Hi Guys!I'm going to upgrade to the iPhone 6 but I want to do it in a certain order and wanted to know wheather it would be possible! I want to get my new contract before paying it off, so would I be able to keep all my details etc.!? And then I want...

Anonymous by Not applicable
  • 6490 Views
  • 36 replies
  • 0 kudos

Resolved! SIM only contract cancellation

Hi, I have a SIM only 12 month contract which ends on 15th April 2015. If I wanted to cancel it do they charge a penalty? ThanksZoe

Anonymous by Not applicable
  • 4336 Views
  • 5 replies
  • 0 kudos

paying my bill

Hi, I have recently opened an O2 account and have a new handset.I have just received details of my first bill and a link to view my bills.maybe I am missing something here but I can't seem to pay bill online (this is how I payed for my 2 previous con...

Anonymous by Not applicable
  • 2985 Views
  • 12 replies
  • 0 kudos

Resolved! Spending

Hi O2 Community, So I took out a contract for a Samsung Galaxy S5 on O2 and I currently pay £15 a month due to a mixup with the account and promises and I was discounted throughout my whole contract because of mis-information via staff members (Which...

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Anonymous by Not applicable
  • 1506 Views
  • 2 replies
  • 0 kudos

Resolved! Call me number

I'm new on O2, can anyone help me, how can I get or set call me numbers?