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Anonymous
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Not connected to Mobile Data??

Hi guys, My mobile data decided to randomly cut off this afternoon.

When i try to open any apps or safari, a message pops up saying 'You are not subscribed to a mobile data service'

 

I know i am as I only upgraded my tariff yesterday.

 

Does anyone know what this means? I cant reach O2 customer service as i get put on hold, and then the call is ended on their side.

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Posts: 101,989
Topics: 550
Solutions: 12,995
Registered: ‎04-04-2012

Re: Not connected to Mobile Data??

Data settings.
Try texting the word "Active" to 2020. Save the settings that get sent back and see if that fixes it.
If not, look at your data apn and see if it is iData or mobile.co.uk.
It should be iData so you might have to call CS to get it changed over, but let us know first how it goes.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 80,287
Topics: 573
Solutions: 3,845
Registered: ‎04-01-2009

Re: Not connected to Mobile Data??